Customer Relationship Management Leader
5 days ago
At Client of Talentmate, we are seeking a highly skilled Senior CRM Executive to lead our customer relationship management strategies.
We are looking for an experienced professional who can drive customer engagement and optimize retention efforts.
The ideal candidate will have expertise in CRM tools, data analytics, and customer lifecycle management to enhance customer satisfaction and loyalty.
Key Responsibilities:- Develop and execute CRM strategies to drive customer retention and engagement.
- Manage and optimize customer databases, segmentation, and personalization strategies.
- Oversee email marketing campaigns, SMS, push notifications, and loyalty programs.
- Analyze customer behavior, campaign performance, and key CRM metrics to improve targeting and engagement.
- Work closely with marketing, sales, and product teams to align CRM efforts with business goals.
- Bachelor's degree in Marketing, Business Administration, or a related field.
- 3-5 years of experience in CRM, customer engagement, or digital marketing.
- Hands-on experience with CRM platforms such as Salesforce, HubSpot, Zoho, or Microsoft Dynamics.
- Strong analytical skills with experience in customer segmentation and data-driven decision-making.
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