Customer Relationship Management Professional

4 days ago


Dubai, Dubai, United Arab Emirates Abroad Work Full time

At Abroad Work, we are seeking a Customer Relationship Management Professional to join our dynamic team. As a key member of our marketing department, you will be responsible for developing and implementing CRM strategies to enhance customer satisfaction, loyalty, and engagement.

Responsibilities:
  1. Design and generate CRM reports to track store performance and meet sales goals.
  2. Develop and execute comprehensive reporting on all activations and campaigns.
  3. Animate and manage client loyalty programs to drive customer retention.
  4. Produce CRM analytics and insights, including customer listing extraction for retail stores.
  5. Support retailers with CRM tools and Chaumet's clienteling devices.
  6. Collaborate with the marketing team to create One-to-One and One-to-Many customer communication initiatives (emailings, e-catalogues, etc.).
  7. Manage clienteling tasks (client gifting, event support, reporting, etc.).
  8. Forecast and budget the annual Global Worth Plan strategy.
  9. Coach retail teams on customer relations and service excellence.
  10. Conduct market research to stay informed about industry trends and competitor activity.


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