Supervisor Retail Supermarket

3 days ago


Dubai, Dubai, United Arab Emirates Reap HR Consultancy Full time
Hiring Company : REAPHR & Recruitment Services

About the Role :

We are seeking an experienced and dedicated Supervisor with strong retail experience, particularly in a supermarket for one of our Retail company Clients in Al Ain. The successful candidate will be responsible for overseeing daily store operations, ensuring staff are properly managed, and maintaining a high standard of customer service. The role requires excellent leadership skills, a solid understanding of supermarket operations, and the ability to manage and motivate a team to meet sales targets and improve overall store performance.

Key Responsibilities :

1. Store Operations Management :

- Oversee daily operations within the supermarket, ensuring smooth functioning of departments (e.g., produce, dairy, meat, etc.).

- Monitor stock levels, perform inventory checks, and ensure timely product replenishment.

- Ensure the store is clean, organized, and well-stocked at all times, meeting hygiene and safety standards.

2. Team Leadership and Staff Management :

- Supervise and support a team of store associates, providing guidance and training.

- Schedule staff shifts to ensure adequate coverage during peak hours and manage attendance.

- Conduct regular performance reviews, provide feedback, and motivate staff to achieve their best performance.

- Resolve any employee-related issues, ensure good teamwork, and maintain a positive work environment.

3. Customer Service and Satisfaction :

- Ensure exceptional customer service is provided at all times, addressing customer concerns and complaints promptly.

- Assist customers with product inquiries and guide them through the shopping experience.

- Monitor customer satisfaction and implement strategies to improve service levels.

4. Sales and Performance Monitoring :

- Assist in driving sales by meeting and exceeding sales targets.

- Implement and monitor in-store promotions and strategies to increase foot traffic and sales.

- Track store performance and provide reports on sales, inventory, and staff productivity.

- Work closely with the management team to analyze sales data and make adjustments to improve performance.

5. Health, Safety, and Compliance :

- Ensure compliance with all health and safety regulations in the store.

- Monitor adherence to store policies and UAE regulations.

- Conduct regular checks to ensure product quality and store cleanliness are maintained.

6. Stock and Inventory Management :

- Assist with inventory management, ensuring products are correctly stocked and organized.

- Perform regular stock audits and coordinate with the purchasing team for reordering.

- Ensure product displays are organized and well-maintained to maximize sales.

Requirements :

1. Experience :

- 2-3 years of experience in a supervisory role within a supermarket or retail environment.

- Familiarity with the operations of a supermarket, including knowledge of inventory management, store layout, and product assortment.

- Previous experience in staff management and team leadership.

2. Skills :

- Strong leadership and team management skills with the ability to motivate and guide a team.

- Excellent communication and customer service skills.

- Ability to multitask and manage time effectively in a fast-paced environment.

- Strong problem-solving abilities, with a focus on improving operations and customer experience.

- Good understanding of retail operations and inventory management.

3. Qualifications :

- High school diploma or equivalent; a degree in Retail Management or a related field is a plus.

- Basic proficiency in MS Office or retail management software is preferred.

Age : Preference for candidates under 40 years, but candidates up to 45 years will also be considered.

Salary & Benefits : Will be discussed in the interview.

Additional Information :

- No banned nationalities candidates (Afghanistan, Libya, Yemen, Somalia, Lebanon, Bangladesh, Cameroon, Sudan, Uganda, etc).
- The candidates with canceled visa and working visa already in UAE is acceptable (banned nationalities).
- Candidates who have degree from banned nationalities is also acceptable.
- Candidates who have a visit visa (banned nationalities) are not acceptable.

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