Manager- Soft Services
4 days ago
We are seeking a Soft Services Facilities Manager to oversee and manage all soft services within our facility, ensuring a high standard of cleanliness and customer service. The ideal candidate will be responsible for vendor management, compliance, budgeting, and ensuring an excellent workplace experience.
Key Responsibilities:
Soft Services Operations:
- Manage and oversee all soft services, including housekeeping, pest control, landscaping, catering, waste management, and security.
- Ensure high service standards and compliance with health, safety, and environmental regulations.
- Develop and implement best practices to enhance service quality and efficiency.
- Conduct regular inspections and audits to assess service levels and performance.
Vendor & Contract Management:
- Oversee third-party service providers, ensuring contractual obligations are met.
- Negotiate contracts and manage service-level agreements (SLAs) with vendors.
- Monitor vendor performance and conduct periodic reviews for improvement.
Customer & Stakeholder Engagement:
- Act as the main point of contact for internal stakeholders regarding soft services.
- Address service-related issues and ensure prompt resolution.
- Implement initiatives to enhance the overall employee and visitor experience.
Budget & Cost Management:
- Develop and manage budgets for soft services operations.
- Identify cost-saving opportunities while maintaining service quality.
- Ensure accurate reporting and cost control measures.
Compliance & Health & Safety:
- Ensure compliance with local laws, industry standards, and company policies.
- Conduct risk assessments and implement preventive measures.
- Train staff and vendors on safety, hygiene, and service excellence.
Key Requirements:
- Bachelor&aposs degree in Facilities Management, Hospitality, Business Administration, or a related field.
- 10+ years of experience in soft services/facilities management.
- Strong knowledge of soft service operations, vendor management, and compliance requirements.
- Excellent leadership, negotiation, and stakeholder management skills.
- Proficiency in Microsoft Office and facilities management software.
- Strong problem-solving and organizational skills.
Preferred Qualifications:
- Experience working in malls.
- Certifications such as IWFM, IFMA, or NEBOSH (preferred but not mandatory).
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