Rooms Controller Supervisor
3 weeks ago
Dubai, United Arab Emirates | Posted on 02/12/2025
Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.
Join the FIVE Tribe - and Get Ready to Make Waves.
The Candidate
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A 'Can-Do' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as Rooms Controller Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights
What We're Looking For
- A proven track record in a similar role in a Luxury Hotel environment, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
- Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
- 'FIVE-Styled' Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- Comprehensive understanding of Health and Safety Regulations, Security Procedures, and best-in-class Industry Compliance.
- Next-Level Supervisory and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
- Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
- A professional, Insta-Worthy Appearance, always adhering to FIVE's Grooming Standards and maintaining a polished, 'FIVE-Styled' demeanour.
- Hands-on attitude fueled by a 'Can-Do' spirit.
Key Responsibilities
- Collaborate seamlessly with Revenue Management to optimise Room Rates, aligning pricing strategy with Demand and Occupancy levels.
- Implement Intelligent Strategies to maximise revenue through effective Inventory Management.
- Passionately commit to delivering 'FIVE-Styled' Service, consistently exceeding even the highest guest expectations.
- Manage, Document, and promptly Resolve Guest Complaints with care and attention to detail, turning challenges into opportunities to enhance the guest experience.
- Preside over the Hotel Lobby and Public Areas, ensuring a 'FIVE-Star' atmosphere even during busy periods.
- Monitor and Evaluate guest satisfaction reports, Implementing Visionary Actions to enhance FIVE's Award-winning guest experience.
- Supervise the Allocation of Rooms to Guests, ensuring accuracy and adherence to specific requests.
- Oversee Daily Coordination with Housekeeping to manage Room Turnover efficiently.
- Engage closely with Guests, providing Personalised Assistance and Warm Greetings, with a focus on VIP Guests and Long-Stay Patrons.
- Initiate engaging conversations, offer General Assistance, and curate Bespoke Experiences for guests.
- Extend a warm welcome to VIP Guests and esteemed Corporate Clients, setting the tone for a Next-Level Stay.
- Coordinate Services and Special Amenities for Long-Stay Guests, ensuring a first-in-class experience tailored to their needs.
- Understand and Implement Credit Procedures efficiently and precisely, maintaining transparency and accountability in financial transactions.
- Keep abreast of Products, Services, Policies, and Emergency Procedures.
The Team
'FIVERs' are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct 'Vibe at FIVE' and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled 'Sustainable Indulgence' Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making 'Sustainability without Compromise on Luxury Living' central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE's Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
An Equal Opportunity Employer
The FIVE Tribe represents over 70 nationalities across its over 1500 'FIVERs.' FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
About FIVE Hotels and Resorts
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE's award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
Find out more here: fivehotelsandresorts.com
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