Asset Management Consultant

2 days ago

Dubai, Dubai, United Arab Emirates ParamInfo Full time
Roles and responsibilities

A successful IT Asset Management Specialist will have the following qualifications:

Required Skills

  • Bachelors degree and 4+ years of relevant experience or equivalent work experience
  • Ability to think quickly and perform problem solving tasks even within changing conditions
  • Strong customer service skills including follow through and follow up
  • Ability to multi-task effectively
  • Willingness to share knowledge and expertise with teammates
  • Attention to detail and willingness to go the extra mile
  • History of exceeding inventory goals
  • Curiosity about new products or software that might increase productivity for our internal customers
  • Team player who works well with others
  • Leadership skills, whether guiding by example or coaching a group

Primary Responsibilities Include

  • Manage and meet multiple inventory deadlines each week
  • Observe guidelines to allow secure access to equipment and maintaining organization
  • Fulfill internal customer request (order) tickets in ServiceNow in a timely fashion, while providing great customer service
  • Keep customers appraised of order status via notes in ServiceNow
  • Work with approved vendors to place orders for equipment and software
  • Enter and track purchase requisitions in Oracle
  • Recommend and process orders for back stock to ensure we maintain adequate levels of inventory
  • Keep stockrooms clean and organized
  • Collaborate with other teams to resolve ongoing process issues that may not be the responsibility of this role
  • Draft knowledge base entries to ensure consistency of processes across PC Tech teams
Desired candidate profile

  • Asset Inventory Management:

    • Maintain a complete and accurate inventory of IT assets, including hardware (e.g., laptops, servers, networking equipment) and software (e.g., applications, licenses).
    • Track asset life cycles from procurement to disposal, ensuring all assets are recorded in an Asset Management System.
    • Implement barcode tagging or RFID systems to track physical assets.
    • Regularly audit and reconcile the asset inventory to ensure accuracy and prevent discrepancies.

  • Procurement and Deployment:

    • Work with procurement teams to evaluate, order, and track new IT assets (hardware and software) according to organizational needs.
    • Ensure that purchased assets meet both operational and budgetary requirements.
    • Coordinate the deployment of IT assets to end-users, ensuring devices and software are configured, tested, and ready for use.
    • Maintain proper documentation of each asset's serial number, configuration, and location.

  • Asset Lifecycle Management:

    • Oversee the entire lifecycle of IT assets, ensuring efficient use, maintenance, and proper retirement of assets as they reach end-of-life.
    • Track warranty and service contract expiration dates, ensuring timely renewals or replacements.
    • Monitor and manage software license usage, ensuring compliance with licensing agreements and avoiding over-deployment or under-usage.

  • Compliance and Audits:

    • Ensure that IT assets comply with organizational policies, industry regulations, and legal requirements (e.g., SOX, HIPAA, GDPR).
    • Prepare for and support internal and external audits by maintaining accurate asset records and ensuring compliance with licensing and regulatory standards.
    • Identify and resolve any discrepancies found during audits, such as missing or misconfigured assets.

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