Current jobs related to Incident Manager - Abu Dhabi, Abu Dhabi - Dicetek LLC
-
Incident Manager
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full timeRoles and responsibilitiesThe Incident Manager is responsible for managing the incident lifecycle to ensure that IT services are restored as quickly as possible after an interruption. This role requires strong expertise in incident management processes, coordination, and communication with various stakeholders to minimize business impact.Key...
-
Incident Manager
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Carter Murray Full timeThe Incident Manager is responsible for managing the incident lifecycle to ensure that IT services are restored as quickly as possible after an interruption. This role requires strong expertise in incident management processes, coordination, and communication with various stakeholders to minimize business impact.Key Responsibilities:- Manage the incident...
-
Incident Manager
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates e& UAE Full timeThe Incident Manager is responsible for managing the incident lifecycle to ensure that IT services are restored as quickly as possible after an interruption. This role requires strong expertise in incident management processes, coordination, and communication with various stakeholders to minimize business impact. Key Responsibilities: Manage the incident...
-
Incident Manager
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates e& UAE Full timeThe Incident Manager is responsible for managing the incident lifecycle to ensure that IT services are restored as quickly as possible after an interruption. This role requires strong expertise in incident management processes, coordination, and communication with various stakeholders to minimize business impact.Key Responsibilities:Manage the incident...
-
Incident Manager
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full timeRoles and responsibilitiesThe Incident Manager is responsiblefor managing the incident lifecycle to ensure that IT services arerestored as quickly as possible after an interruption. This rolerequires strong expertise in incident management processes,coordination, and communication with various stakeholders tominimize business...
-
Incident Manager
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf DG Full timeIncident Manager (NOC Environment Focus) Abu Dhabi, United Arab Emirates | Posted on 01/31/2025 Incident Manager (NOC Environment Focus) Role Overview The Incident Manager (NOC Environment) is responsible for managing the end-to-end incident lifecycle, ensuring that IT and network services are restored as quickly as possible with minimal business impact....
-
IT Incident Management Specialist
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates e& UAE Full timeCompany Overviewe& UAE is a leading organization in the telecommunications and IT system operations and maintenance industry, committed to delivering exceptional services to its clients.Job DescriptionThe Incident Manager is responsible for managing the incident lifecycle to ensure timely resolution and minimize business impact. This role requires strong...
-
Incident Resolution Manager
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full timeWe are looking for an Incident Resolution Manager at Dicetek LLC. As an Incident Resolution Manager, you will play a critical role in ensuring that IT services are restored as quickly as possible after an interruption.You will be responsible for coordinating with IT teams and service desk to ensure timely resolution of incidents and minimize...
-
Incident Response Specialist
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Carter Murray Full timeCarter Murray is seeking a highly skilled Incident Response Specialist to join our team. This role requires expertise in managing the incident lifecycle, from detection and logging to resolution and closure.The ideal candidate will have strong analytical skills, excellent communication abilities, and experience with IT service management tools. Our team...
-
Engineer/Incident Management|400
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates e& UAE Full timeJob DescriptionKey ResponsibilitiesJOB DESCRIPTION- Strong experience in managing and administering SIEM Systems, like ArcSight & MS Sentinel- Hands on experience on security incident management- Technical experience in security products, technologies, and SOC processes- Strong technical understanding of networking, Internet protocols, and information...
-
Incident Response and Resolution Expert
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates e& UAE Full timeJob RequirementsWe are seeking an experienced Incident Manager to join our team at e& UAE. The successful candidate will have a proven track record in managing the incident lifecycle, coordinating with IT teams, and communicating with stakeholders.Responsibilities:Manage incidents: from detection to closure, ensuring timely resolution and minimizing business...
-
Monitoring and Incident Response Expert
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates IHG Hotels & Resorts Full timePosition OverviewWe are seeking a skilled Security Operations Coordinator to join our team at IHG Hotels & Resorts. As a key member of our security department, you will be responsible for ensuring the safety and security of our guests and employees by monitoring CCTV cameras and responding to incidents in a timely and professional manner. This individual...
-
IT Service Recovery Manager
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Carter Murray Full timeWe are seeking an experienced IT Service Recovery Manager to lead our team in providing exceptional incident management services. In this role, you will be responsible for managing the incident lifecycle, coordinating with stakeholders, and maintaining process documentation.The ideal candidate will have strong leadership skills, excellent communication...
-
Technical Service Recovery Manager
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates e& UAE Full timeAbout the RoleThe Incident Manager will be responsible for managing the incident lifecycle, coordinating with IT teams, and communicating with stakeholders. This role requires strong expertise in incident management processes, coordination, and communication.Key Responsibilities:Manage incidents: from detection to closure, ensuring timely resolution and...
-
IT Service Management Specialist
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full timeAt Dicetek LLC, we are seeking an IT Service Management Specialist to join our team. In this role, you will be responsible for managing the incident lifecycle to ensure that IT services are restored as quickly as possible after an interruption.The ideal candidate will have strong expertise in incident management processes, coordination, and communication...
-
SOC Manager
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Edge Group Full timeThe SOC Manager is responsible for leading the SOC Team in safeguarding the organization's digital assets. The SOC Manager will oversee all aspects of SOC operations, including threat monitoring, incident triage and assessment, remediation of standard incidents, applying threat intelligence, and continuous improvement of SOC processes. This role requires a...
-
SOC Manager
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates EDGE Group PJSC Full timeThis position is only for a 1-year assignmentRole PurposeThe SOC (Security Operations Center) Manager is responsible to lead our SOC team in safeguarding the organization s digital assets. The SOC Manager will be responsible for overseeing all aspects of SOC operations, including threat monitoring, incident response, threat intelligence, and continuous...
-
SDM Manager, NOC Manager
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ULTIMATE HUMAN RESOURCES SOLUTIONS LLC Full timeBachelors in Computer Application (Computers), Bachelor of Technology/Engineering (Computers), Bachelor of Science (Computers, Technology) Nationality: Any Nationality Vacancy: 1 Vacancy Job Description Role Title: SDM Manager, NOC Manager & Incident Managers Role Type: Outsourced, Full Time, On-Site, Long term SDM Manager: Experience: 3-5 years in IT...
-
SDM Manager, NOC Manager
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ULTIMATE HUMAN RESOURCES SOLUTIONS LLC Full timeBachelors in Computer Application (Computers), Bachelor of Technology/Engineering (Computers), Bachelor of Science (Computers, Technology) Nationality: Any Nationality Vacancy: 1 Vacancy Job Description Role Title: SDM Manager, NOC Manager & Incident Managers Role Type: Outsourced, Full Time, On-Site, Long term SDM Manager: Experience: 3-5...
-
Manager Security Operations Center
16 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Carter Murray Full timeJob DescriptionThe SOC Manager will be responsible for overseeing the day-to-day operations and strategic direction of the Security Operations Center (SOC). This role involves leading a team of security professionals, developing, and implementing security strategies, overseeing, and managing incident response lifecycle and ensuring the SOC&aposs...
Incident Manager
1 week ago
The Incident Manager is responsible for managing the incident lifecycle to ensure that IT services are restored as quickly as possible after an interruption. This role requires strong expertise in incident management processes, coordination, and communication with various stakeholders to minimize business impact.
Key Responsibilities
- Manage the incident lifecycle, including detection, logging, classification, prioritization, investigation, resolution, and closure of incidents.
- Coordinate with IT teams and service desk to ensure timely resolution of incidents and minimize downtime.
- Escalate incidents as necessary according to established escalation processes.
- Communicate incident status, impact, and resolution progress to stakeholders, including users and management.
- Conduct post-incident reviews to identify root causes and ensure continuous improvement in incident management processes.
- Maintain and update the incident management process documentation and ensure compliance with ITIL or other relevant frameworks.
- Develop and deliver training on incident management processes and tools to IT staff.
- Collaborate with Problem and Change Managers to ensure seamless coordination between incident, problem, and change management processes.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in IT service management, with a focus on incident management.
- Relevant certifications such as ITIL Foundation, ISO/IEC 20000, or similar.
- Strong understanding of ITIL incident management processes and best practices.
- Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar.
Key Skills
- Expertise in incident management and coordination.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage high-stress situations.
- Strong organizational and multitasking skills.
Incident Detection and Prioritization:
- Incident Identification: Ensuring that incidents are identified and logged as quickly as possible through monitoring systems, help desk reports, or automated alerts.
- Incident Categorization and Prioritization: Categorizing incidents based on their impact and urgency, and assigning appropriate priorities to ensure the most critical issues are addressed first.
- Triage: Conducting initial assessments of incidents to understand their scope and potential business impact.
Incident Response Coordination:
- Incident Response Activation: Mobilizing the appropriate response teams to address the incident, including IT support, network engineers, security teams, and business units.
- Communication: Serving as the central point of contact for all stakeholders, including internal teams, management, and external vendors, to provide regular updates on the incident status.
- Collaboration: Collaborating with various technical teams to ensure that the incident is resolved in a timely manner, ensuring a coordinated and effective response.
Monitoring and Escalation:
- Tracking Progress: Monitoring the progress of incident resolution, ensuring that the teams are following predefined incident management processes and timelines.
- Escalation Management: Managing escalation procedures if the incident cannot be resolved within the agreed timeframes, or if the situation escalates in complexity, requiring senior technical or management intervention.
Resolution and Recovery:
- Incident Resolution: Ensuring that incidents are resolved by applying appropriate solutions, such as system fixes, patches, or restoring services.
- Service Restoration: Overseeing the restoration of IT services to normal operation, ensuring minimal disruption to business activities and users.
- Root Cause Analysis: Coordinating post-incident investigations to identify the root cause of the incident and any contributing factors.
Post-Incident Review:
- Incident Documentation: Ensuring that all incidents are thoroughly documented, including their causes, resolutions, and any impact on business operations.
- Post-Mortem Analysis: Conducting post-incident reviews or post-mortem meetings with relevant teams to analyze the effectiveness of the incident response, identify lessons learned, and develop action plans to prevent future occurrences.
- Continuous Improvement: Recommending improvements to incident management processes, tools, or systems based on lessons learned from past incidents.
Reporting and Metrics:
- Incident Reporting: Generating incident reports that summarize incident timelines, resolutions, and impact on the business, often for senior management or regulatory compliance purposes.
- Metrics and KPIs: Tracking key performance indicators (KPIs) related to incident management, such as incident response times, resolution times, and SLA adherence, to assess the performance of the incident management process.
Stakeholder Communication:
- Internal Communication: Communicating with internal stakeholders (e.g., senior management, department heads, and business units) to provide incident status updates, impact assessments, and expected resolution timelines.
- External Communication: Coordinating with external stakeholders, such as vendors or service providers, when the incident involves third-party services or products.
Process Improvement:
- Reviewing Incident Response Procedures: Continuously reviewing and improving incident management procedures, tools, and workflows to optimize the efficiency of the incident response process.
- Training and Awareness: Conducting training and awareness sessions for internal teams on incident management best practices, escalation procedures, and the use of incident management tools.
