Technical Service Recovery Manager

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates e& UAE Full time

About the Role

The Incident Manager will be responsible for managing the incident lifecycle, coordinating with IT teams, and communicating with stakeholders. This role requires strong expertise in incident management processes, coordination, and communication.

Key Responsibilities:

  • Manage incidents: from detection to closure, ensuring timely resolution and minimizing business impact.
  • Collaborate with IT teams: to ensure effective incident management and resolution.
  • Escalate incidents: according to established escalation processes.
  • Communicate with stakeholders: provide regular updates on incident status and resolution progress.

Requirements:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience: 5+ years in IT service management, with a focus on incident management.
  • Certifications: relevant certifications such as ITIL Foundation, ISO/IEC 20000, or similar.


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