IT Service Recovery Manager
3 days ago
We are seeking an experienced IT Service Recovery Manager to lead our team in providing exceptional incident management services. In this role, you will be responsible for managing the incident lifecycle, coordinating with stakeholders, and maintaining process documentation.
The ideal candidate will have strong leadership skills, excellent communication abilities, and experience with IT service management tools. Our team works closely with cross-functional teams to ensure timely incident resolution and minimize downtime.
This position offers an opportunity to work on complex problems, develop and deliver training on incident management processes, and evaluate and improve incident management processes using data-driven insights.
Key Responsibilities:
- Develop and implement incident management strategies to minimize business impact.
- Coordinate with IT teams and stakeholders to ensure timely incident resolution.
- Lead post-incident reviews to identify root causes and areas for improvement.
- Maintain and update process documentation to ensure compliance with relevant frameworks.
Required Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in IT service management, with a focus on incident management.
- Strong understanding of ITIL incident management processes and best practices.
- Relevant certifications such as ITIL Foundation, ISO/IEC 20000, or similar.
Benefits:
- A competitive salary package.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
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