SDM Manager, NOC Manager

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates ULTIMATE HUMAN RESOURCES SOLUTIONS LLC Full time

Bachelors in Computer Application (Computers), Bachelor of Technology/Engineering (Computers), Bachelor of Science (Computers, Technology)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Role Title: SDM Manager, NOC Manager & Incident Managers

Role Type: Outsourced, Full Time, On-Site, Long term

SDM Manager:
  • Experience: 3-5 years in IT support, with at least 1-2 years in a team lead or supervisory role.
  • Technical Skills: Solid understanding of IT infrastructure, applications, and end-user systems.
  • Tools: Hands-on experience with SolarWinds, Dynatrace, Nexthink, and ServiceNow for monitoring and incident management.
  • Leadership & Problem-Solving: Strong leadership, decision-making, and problem-solving abilities to guide the team effectively.
  • Communication: Excellent communication and interpersonal skills to manage stakeholders, team members, and end-users.
NOC Manager:
  • Experience: 10+ years of experience in network operations, with at least 5 years in a managerial or leadership role within a NOC.
  • Technical Skills: Extensive knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP, etc.), and experience with network devices (routers, switches, firewalls).
  • Monitoring Tools: Proficiency with advanced network monitoring and management tools (e.g., SolarWinds, Nagios, Zabbix) and incident management systems (e.g., ServiceNow).
  • Leadership: Proven track record of successfully leading and managing a NOC team, with strong skills in team development and performance management.
  • Certifications: Relevant certifications such as CCNP, ITIL, or equivalent are highly preferred.
  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience: 5+ years of experience in IT service management, with a focus on incident management.
  • Certifications: Relevant certifications such as ITIL Foundation, ISO/IEC 20000, or similar.
  • ITIL Knowledge: Strong understanding of ITIL incident management processes and best practices.
  • ITSM Tools: Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar.

Employment Type: Full Time

Company Industry:

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area: IT Software

Keywords:

  • NOC Manager
  • SDM
  • Service Delivery Manager
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