SDM Manager, NOC Manager
6 days ago
Bachelors in Computer Application (Computers), Bachelor of Technology/Engineering (Computers), Bachelor of Science (Computers, Technology)
Nationality: Any Nationality
Vacancy: 1 Vacancy
Job Description
Role Title: SDM Manager, NOC Manager & Incident Managers
Role Type: Outsourced, Full Time, On-Site, Long term
SDM Manager:- Experience: 3-5 years in IT support, with at least 1-2 years in a team lead or supervisory role.
- Technical Skills: Solid understanding of IT infrastructure, applications, and end-user systems.
- Tools: Hands-on experience with SolarWinds, Dynatrace, Nexthink, and ServiceNow for monitoring and incident management.
- Leadership & Problem-Solving: Strong leadership, decision-making, and problem-solving abilities to guide the team effectively.
- Communication: Excellent communication and interpersonal skills to manage stakeholders, team members, and end-users.
- Experience: 10+ years of experience in network operations, with at least 5 years in a managerial or leadership role within a NOC.
- Technical Skills: Extensive knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP, etc.), and experience with network devices (routers, switches, firewalls).
- Monitoring Tools: Proficiency with advanced network monitoring and management tools (e.g., SolarWinds, Nagios, Zabbix) and incident management systems (e.g., ServiceNow).
- Leadership: Proven track record of successfully leading and managing a NOC team, with strong skills in team development and performance management.
- Certifications: Relevant certifications such as CCNP, ITIL, or equivalent are highly preferred.
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience: 5+ years of experience in IT service management, with a focus on incident management.
- Certifications: Relevant certifications such as ITIL Foundation, ISO/IEC 20000, or similar.
- ITIL Knowledge: Strong understanding of ITIL incident management processes and best practices.
- ITSM Tools: Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar.
Employment Type: Full Time
Company Industry:
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area: IT Software
Keywords:
- NOC Manager
- SDM
- Service Delivery Manager
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