Reservations Agent

2 weeks ago


abu dhabi, United Arab Emirates SupportFinity™ Full time

Job Description We are currently seeking dynamic guest focused Revenue professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests. ResponsibilitiesProcess and confirm guest room reservations made by clients on the phone, letter or fax. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations. Remain up to date with all promotions and follow procedures to process all room reservations, rates, confirmations, hotel facilities etc. Show complete product knowledge, understand rate structure and apply rate management. Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor. Promote and maintain good public relations and endeavor to maximize business. Maintain an accurate room status at all times. Ensure all incoming calls are answered as per Rotana standards, input fax information and check incoming e-mails. Organize visa request for hotel guests as per hotel policy and up-sell whenever opportunity is identified.Qualifications & Skills You should have a diploma or degree within the hospitality field and previous experience in hotel reservations. You must be computer literate with excellent communication skills, written and oral proficiency in English; additional language skills are an asset. Knowledge & CompetenciesUnderstanding the job Teamwork Taking Responsibility Recognising Differences Adaptability Customer Focus#J-18808-Ljbffr


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