Reservations Agent

4 days ago

Abu Dhabi, United Arab Emirates Beach Rotana Full time

Beach Rotana Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates Job Title Reservations Agent Job Description We are currently seeking passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. Responsibilities Process and confirm guest room reservations made by clients on the phone, letter or fax. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations. Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. Show complete product knowledge, understand rate structure and apply rate management. Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor. Promote and maintain good public relations and endeavors to maximize business. Maintain an accurate room status at all times. Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails. Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified. Education, Qualifications & Experience You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset. Knowledge & Competencies Understanding the job Teamwork Taking Responsibility Recognising Differences Adaptability Customer Focus Seniority Level Entry level Employment Type Full‑time Job Function Other Industry Hospitality Referrals increase your chances of interviewing at Beach Rotana by 2x. Get notified about new Reservations Agent jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates. #J-18808-Ljbffr

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