Remote Operations Assistant
6 days ago
Remote Operations Assistant Pet Concierge
Location: Dubai UAE (Remote)
FullTime Immediate Start
Are you ahighly organized detailoriented and techsavvy operationsprofessional with a passion for pets Do you thrive in a fastpacedenvironment juggling multiple priorities while ensuring seamlessbusiness operations If so we want to hear from you
We are looking for a Remote Operations Assistant tosupport Pet Concierge. The ideal candidate must be proactiveefficient and capable of managing daily operations clientinteractions and team coordination while working closely with theCEO.
Key Responsibilities:
Client & Lead Management
Respond to leadsand client inquiries promptly and accurately across multiplechannels.
Use WhatsApp Business templatesSlack email and calls to engage professionally with clients.
Oversee bookings followups and customerretention strategies to ensure exceptional service.
CRM & Administrative Tasks
Maintain and update the CRM system with client records bookings andtransaction history.
Track customerinteractions and ensure all data is accurately logged.
Generate invoices and send payment links using Zoho Bookswhile monitoring financial transactions.
Oversee Google Calendar for client appointments internal schedulesand reminders.
Operations & TeamCoordination
Manage daily business operationsto ensure seamless service delivery.
Coordinate with and oversee staff and freelancers ensuring tasksare completed efficiently.
Monitor workflowsresolve operational bottlenecks and optimize business processes.
Take instructions from the CEO and executetasks with minimal supervision.
ProcessOptimization & Tech Utilization
LeverageAI tools like ChatGPT to enhance efficiency in communication andreporting.
Implement best practices foroperational efficiency and customer experience improvement.
Monitor service quality and propose innovativesolutions for operational challenges.
What WereLooking For:
Flawless attention to detailAccuracy in everything you do is critical.
Ability to work under pressure Stay calm and focused in afastchanging environment.
Techsavvy andadaptable Comfortable with CRM software Zoho Books WhatsAppBusiness Slack Google Calendar and ChatGPT.
Strong problemsolving and multitasking skills Manage multipleresponsibilities efficiently.
Excellentcommunication skills Clear professional and responsive in allinteractions.
Experience in team coordinationand operational management is a plus.
Abackground in customer service sales support or operations isadvantageous.
Why Join Us
Be part of an exciting growing petfocused business.
Enjoy the flexibility of working remotely.
Work in a dynamic and highperformance environment.
Opportunity for career growth and skilldevelopment.
Competitive salary and a chanceto make a real impact in the company.
Immediate start preferred If you are an organized resultsdrivenoperations professional ready for a new challenge we would love tohear from you.
Key SkillsAutoCAD 3D,Council,ABAP,Apps,ElectronicsEngineering,Clinical
Employment Type: Full Time
Experience: years
Vacancy: 1
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