Customer Success Partner

5 days ago

Dubai, Dubai, United Arab Emirates Property Finder Full time

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 5 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

Position Title

Customer Success Partner

Reports To

Customer Success Partner - Manager

Position Summary

The Customer Success Partner (CSP) is a key role responsible for providing direct impact on revenue retention by owning the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers. Ultimately, the CSP represents the customers' interests in realizing value from Property Finder digital products and solutions. The CSP will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth. The CSP will also partner closely with Sales to help them achieve their revenue targets and identify future growth opportunities. Strong relationship building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role.

Key Responsibilities
  • Establish strong relationships with assigned customers, serving as their dedicated point of contact for all questions and concerns.
  • Represent best practices regarding PF products and services to the customer to ensure maximum value from their investment.
  • Consult with clients to jointly establish goals and the metrics used to evaluate progress towards those goals to align expectations for maximum client success.
  • Monitor health metrics to conduct reviews with clients using established metrics and reporting to ensure they are on track to meet goals and to remedy results that are off track.
  • Identify CSQL's during customer check-ins to support revenue growth and upsell opportunities.
  • Leverage technology to increase efficiencies and make processes scalable.
  • Partner with sales to provide needed support and resources throughout the customer's lifecycle so they can achieve revenue targets.
Desired Qualifications
  • Bachelor's degree in business, marketing or science major.
  • At least 3-5 years in a SAAS/Subscription environment.
  • Experience managing multi million AED quota and helping business owners to deliver ROI.
  • Robust business and financial acumen; P & L expertise is a plus.
  • Strong organizational, multitasking and time-management skills.
  • Exceptional oral and written communication skills internally and externally.
  • Focused, reliable and responsible self-starter that can self-manage with strong critical-thinking skills.
  • Experience with Salesforce or similar CRM.
  • Experience in real estate media, tech, software, advertising and/or marketplace-based businesses preferred.
  • Fluent in English, Arabic preferred.
Skills & Behaviors Of Successful Candidates
  • 100% Align and represent Property Finder's Core Values and be an example of leadership.
  • Serve as a brand ambassador for Property Finder, representing the best interests of the company and partners.
  • Seasoned sales professional with a solid track of achieving targets and has solid experience in managing existing customers including renewal, upsell and cross sell.
  • Solid experience in selling products and services delivered through SaaS or as a Subscription.
  • Strive to understand how your customers are using your products and can help them enhance their utilization and the value they extract out of your solutions.
  • Take pride in providing reliable forecasts to the business.
  • Consultative approach. Understand ROI analysis and can put together business reports and business proposals to help convince customers and speedup their business decisions.
  • Effective communicator and show up always prepared.
  • Team player and do you collaborate with other functions to deliver the best results for the company and the customer.
Property Finder Principles
  • Move fast and make things.
  • Data beats opinions.
  • Don't confuse motion with progress.
  • Failure is success if we learn from it.
  • People over pixels.
Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation. Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company's growth also means personal growth. Overall it is a place for you to be your best self.

Property Finder Guiding Principles
  • Think Future First.
  • Data Beats Opinions, Speed Beats Perfection.
  • Optimise for Impact.
  • No Ostriches Allowed.
  • Our People, Our Power.
  • The Biggest Risk is Taking no Risk at All.
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