Forex Client Relationship Executive
4 days ago
JOB DESCRIPTION: CLIENT RELATIONSHIP EXECUTIVE
Position: Forex Client Relationship Executive
Location: Dubai
Department: Client Relationship
Reports to: Client Relationship Manager
Company Overview:
Novamarkets Limited operates as a financial services provider specializing in the brokerage of Foreign Exchange (FX) , Contracts For Difference (CFDs) , and Stocks . Our platform enables retail and institutional clients to trade online a wide range of financial instruments with a focus on accessibility, security, and regulatory compliance. Our dedication to customer service, education, and risk management ensures a safe and profitable trading experience for all our clients.
Job Summary:
The Client Relationship Executive will be responsible for reaching the clients and managing client financial accounts, ensuring a high level of client satisfaction, and driving business growth. This role involves understanding client needs, providing personalized service, and acting as the primary point of contact for all client-related inquiries and issues.
Key Responsibilities:
- Client Management:
- Develop and maintain strong relationships with clients to understand their trading needs and provide tailored solutions.
- Act as the primary point of contact for clients, addressing their inquiries, concerns, and feedback in a timely and professional manner.
- Account Management:
- Manage client accounts, including account opening, funding, and troubleshooting any account-related issues.
- Monitor and analyze client trading activity to provide insights and advice that enhance their trading experience.
- Sales and Retention:
- Identify opportunities to upsell and cross-sell products and services to existing clients.
- Implement retention strategies to ensure high client satisfaction and loyalty.
- Education and Support:
- Educate clients on the company's trading platforms, products, and services.
- Provide clients with market insights, analysis, and updates to support their trading decisions.
- Compliance and Risk Management:
- Ensure all client interactions comply with regulatory requirements and company policies.
- Identify and report any potential risk issues related to client trading activity.
- Work closely with the marketing and compliance teams to ensure a cohesive approach to client management.
- Participate in team meetings, training sessions, and other activities to enhance team performance.
Qualification:
- Bachelor's degree in any field.
- Minimum of 1 year of experience in a client-facing role within the financial services industry, preferably in Forex and CFDs.
- Strong understanding of Forex and CFDs markets and trading platforms.
- Excellent communication and interpersonal skills.
- Ability to build and maintain client relationships.
- Strong analytical and problem-solving abilities.
- Proficiency in using CRM software and other client management tools.
- Languages: Proficiency in English is required; knowledge of Hindi, Malayalam, or Arabic is a plus.
Application Process:
Hiring Immediately Interested candidates are invited to submit their resume and cover letter to . Please include "Forex Client Relationship Executive" in the subject line of your email.
Job Types: Full-time, Part-time
Expected hours: No less than 30 per week
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