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Cluster Assistant Sales Manager

1 week ago

Dubai, Dubai, United Arab Emirates The First Collection Full time
Overview

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry's leading innovators, providing groundbreaking investment opportunities to clients and partners while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality are encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets, and lifestyle venues, delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous. The First Collection's urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city's heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world's most exciting metropolis.

Job Description

In collaboration with the Director of Sales and Marketing, the Cluster Assistant Sales Manager is responsible for maximizing room and F&B revenue from an assigned portfolio of key accounts and prospects. The role requires proactively identifying new business opportunities and driving conversion to meet hotel budgetary targets. As a senior account handler within the Sales department, this position demands a high degree of self-motivation and the ability to work independently with minimal supervision. The role focuses on account management and does not entail the day-to-day management of the sales team. Representing First Collection Hotels, the Cluster Assistant Sales Manager will uphold and promote the quality image of the company at all times.

Key Responsibilities:

  • Manage a designated number of key accounts and prospects to maximize yield in line with revenue targets.
  • Develop and maintain effective call objectives and action plans for each key account and prospect, ensuring timely follow-up.
  • Actively prospect and secure new business for all our hotel properties.
  • Ensure the Opera system is fully utilized, keeping account activity and rate information up to date.
  • Handle group and event inquiries, coordinating with the Events Team to ensure accurate handover and follow-up.
  • Represent the cluster at trade fairs, promoting the hotels and maximizing opportunities to enhance the company's image.
  • Understand the hotels' marketing plan and budgetary guidelines to make informed decisions during rate negotiations.
  • Support the Director of Sales in the annual Marketing Planning process by compiling competitor rate and product information.
  • Communicate client requirements to internal departments to ensure superior guest service delivery.
  • Develop and execute quarterly sales action plans, addressing any challenges to completion with the Director of Sales.
  • Organize and manage familiarization and educational trips based on business needs.
Desired Skill & Expertise
  • A valid UAE driving license and car is a MUST.
  • Must be a fluent Russian speaker.
  • Proven experience in sales or account management within the hospitality industry, preferably with multi-property responsibilities for a minimum of 2 years.
  • Strong understanding of revenue management and hotel operations.
  • Proficiency in using Opera or similar hotel management software.
  • Exceptional communication and negotiation skills.
  • Ability to work autonomously and take initiative in driving business results.
  • Willingness to travel for trade fairs and client meetings.
  • Strong organizational skills with the ability to manage multiple priorities.
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