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Mobility Champion

2 hours ago

Dubai, United Arab Emirates Eunoia Mobility Full time

# Mobility Champion (Driver)* Dubai, UAEJob Title: Mobility Champion (Driver)Department: Field OperationsLocation: Dubai, UAEReports To: Journey Coordinator (Dispatcher)Employment Type: Full-Time | Rotational Shifts | UAE Residency RequiredPosition PurposeAs a Mobility Champion, you are more than a driver — you are a frontline advocate for safety, dignity, and inclusion. At Eunoia Accessible Transport, you will operate wheelchair-accessible vehicles (WAVs) to provide specialized, high-quality transportation for People of Determination, seniors, and medically vulnerable passengers. Your role blends driving expertise, compassionate service, and compliance with UAE standards.Key ResponsibilitiesOperate WAVs in alignment with UAE RTA regulations, health safety standards, and internal protocols.Assist passengers with boarding, seatbelts, wheelchair securement, and exiting.Communicate professionally with Journey Coordinators, Care Companions, and clients’ families or caregivers.Provide emotional reassurance and de-escalation support to passengers experiencing stress, confusion, or behavioral challenges.Maintain accurate logs of vehicle checks, incidents, and daily trip records.Ensure vehicle cleanliness and report safety or maintenance concerns promptly.Uphold passenger privacy in accordance with UAE Personal Data Protection Law (PDPL) and healthcare guidelines.Represent the Eunoia brand with professionalism, empathy, and cultural sensitivity.QualificationsValid UAE Light Vehicle Driving License with a clean recordMinimum 3 years of professional driving experience (WAV, healthcare, or paratransit preferred)Able to assist with physical transfers or mobility devices (lifting up to 25kg)Basic mobile app literacy (navigation, scheduling, communication)Fluent in English; knowledge of Arabic, Tagalog, or Urdu is a strong assetEmotionally resilient, reliable, and well-groomedPre-Hire Compliance RequirementsValid Emirates ID and residency visaPolice clearance (criminal background check)10-panel drug test and TB/medical clearanceChild abuse clearance (if transporting minors)Motor Vehicle Record / Driver history reportMandatory Training & Certification PathwayTo ensure operational and safety readiness, all Mobility Champions must complete a structured 59.5-hour onboarding program, which includes: Phase 1 – Pre-Hire ComplianceDocumentation and clearance verification Phase 2 – Core Safety & Operational Training (18.5 Hours Classroom)Defensive Driving (NSC or RTA-aligned)First Aid, CPR, and AED (Red Crescent or approved partner)Passenger Assistance, Sensitivity & Securement (PASS)Lift operation, WAV functionality, and safety drillsCustomer Service Excellence & Conflict De-escalationDisability Rights & UAE People of Determination Law (Federal Law No. 29 of 2006)Data Privacy & Confidentiality (PDPL & DHA/MOHAP-aligned)Child Safety & Mandatory Reporting (if applicable) Phase 3 – Practical Field Training21.5 Hours of Live Observation (shadowing senior driver with real passengers)19.5 Hours Behind-the-Wheel Coaching on accessible transport routes, rider scenarios, and emergency response simulation Phase 4 – Specialized Training (Within 30 Days)Autism & Neurodiversity Sensitivity (case-based learning)Seizure Transport Awareness (simulation-based)Elder Care & Fall PreventionCultural Competency in UAEEmotional Wellness & Driver ResilienceRecognition & Growth OpportunitiesUpon training completion, drivers earn certification badges such as: Certified Safe Driver Autism-Ready Seizure Support Certified Wisdom Rider Specialist Multilingual FriendlyCareer Progression Includes:Senior Driver & Field MentorTrainer or Onboarding SpecialistField Supervisor / Journey CoordinatorCompensation & BenefitsCompetitive base salary with performance bonusesPaid training, certification, and uniforms providedFlexible shift schedulingAccess to monthly wellness support and mental health resourcesRecognition programs and awards for service excellenceOpportunities for internal mobility and career growthApply TodayIf you’re committed to safety, inclusion, and community care—and want to be part of transforming accessible mobility in the UAE—we encourage you to apply to be a Mobility Champion.Send your CV and documents to: 3 Years Experience#J-18808-Ljbffr