Clinics Operations Agent
6 days ago
Mandatory: Dental background (Dental Technician, Dentist, or similar)
About Basma
Basma is a fast-growing healthtech company transforming the dental industry across the GCC. We partner with top-tier dental clinics to provide high-quality clear aligner treatments. As we expand, we are looking for a detail-oriented Operations Agent with a dental background to ensure smooth coordination between clinics, patients, and our internal teams.
About the Role
As an Operations Agent , you will be responsible for managing the flow of patient cases between clinics, labs, and our internal teams. You will work closely with dental professionals to ensure treatments are progressing smoothly, support clinics in using our systems, and help optimize daily operations.
Key Responsibilities
- Clinic & Patient Coordination
- Ensure all patient appointments are scheduled within the required timeframe.
- Follow up with clinics to confirm treatment updates and required documentation.
- Support clinics in managing patient cases and troubleshooting any operational issues.
- Act as a liaison between dental clinics and our team to ensure smooth communication.
- Technical & Operational Support
- Train and assist partner clinics in using Basma's systems efficiently.
- Work closely with our lab team to ensure proper case handling and follow-up on special treatment requests.
- Review and verify clinic reports to maintain accuracy in patient records.
- Process & Quality Control
- Ensure all required invoices and treatment details are submitted correctly and on time for processing.
- Identify operational bottlenecks and propose solutions for a smoother workflow.
- Continuously collaborate with internal teams to improve processes and patient experience.
What We're Looking For
Mandatory: Dental background (Dental Technician, Dentist, or similar)
Strong organizational and communication skills
Fluency in English & Arabic
Ability to multi-task and problem-solve in a fast-paced environment
Tech-savvy and comfortable working with digital platforms
A team player with a proactive mindset
Interested? Send your CV to
Seniority levelEntry level
Employment typeFull-time
Job functionManagement and Manufacturing
IndustriesHospitals and Health Care
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