Consumer Care Division Manager

6 days ago


Dubai, Dubai, United Arab Emirates Ghobash Group Full time
  • Team Leadership &Management:
    • Lead motivate and manage a team ofmerchandisers and promoters to ensure optimal performance andalignment with business goals.
    • Develop trainingprograms and provide coaching to enhance the teams productknowledge sales techniques and customer serviceskills.
    • Conduct regular performance evaluationsand implement strategies for continuousimprovement.
  • BusinessDevelopment & Strategy:
    • Develop andexecute strategies to increase market share and drive revenuegrowth in the Babycare category across retail and modern tradechannels.
    • Identify and capitalize on newbusiness opportunities partnerships and collaborations to expandthe different brands presence in themarket.
    • Analyze market trends consumer behaviorand competitor activity to inform strategicdecisions.
    • Build the Babycare segment as wellas adjacentsegments
  • Retail &Trade Management:
    • Oversee the implementation ofmerchandising strategies and promotional activities to maximizeproduct visibility and sales in retailoutlets.
    • Ensure that all stores within thetrade network meet visual merchandising standards and that Babycareproducts are prominently displayed.
    • Build andmaintain strong relationships with key retailers to secure primeshelf space and favorableterms.
  • Marketing (Onlineand Offline)
    • Online EPlatforms ManagementExperience
    • Working with Influencers / Instagram& other Social Media
    • Experience withPlanograms and Negotiation of shelf space in ModernTrade
  • Customer Care& Satisfaction:
    • Develop and implementcustomer care programs that enhance consumer satisfaction andloyalty particularly in the Babycaresegment.
    • Handle escalated customer complaintsand ensure timely resolution in collaboration with the customerservice team.
  • Budget& Financial Management:
    • Manage thedepartments budget ensuring efficient allocation of resources andadherence to financial targets.
    • Monitor salesperformance and profitability implementing corrective actions asneeded to achieve businessobjectives.
  • Reporting& Analysis:
    • Prepare regular reports onsales performance market trends and business development activitiesfor seniormanagement

Qualifications:

  •  Minimum Bachelorsdegree in Business Administration & Marketing
  •  

AdditionalInformation :

Skills &ProfessionalRequirements:

  • Provenexperience in leading teams driving business developmentinitiatives and managing key retailaccounts.
  • Strong understanding of the retaillandscape modern trade dynamics and consumer behavior in theBabycare segment.
  • Excellent communicationnegotiation and interpersonal skills
  • Strategicthinking and business development
  • Retail andtrade marketing expertise
  • Customerfocusedapproach
  • Analytical and problemsolvingskills

ExperienceRequirements:

  • 5Years inRetail/FMCG

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
areamanagement,Employee Evaluation,Cold Calling,ConstructionExperience,Management Experience,Profit & Loss,TerritoryManagement,Restoration,Sales Management,Budgeting,LeadershipExperience,Mentoring
Experience: years
Vacancy: 1

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