Consumer Care Division Manager
4 weeks ago
- Team Leadership &Management:
- Lead motivate and manage a team ofmerchandisers and promoters to ensure optimal performance andalignment with business goals.
- Develop trainingprograms and provide coaching to enhance the teams productknowledge sales techniques and customer serviceskills.
- Conduct regular performance evaluationsand implement strategies for continuousimprovement.
- BusinessDevelopment & Strategy:
- Develop andexecute strategies to increase market share and drive revenuegrowth in the Babycare category across retail and modern tradechannels.
- Identify and capitalize on newbusiness opportunities partnerships and collaborations to expandthe different brands presence in themarket.
- Analyze market trends consumer behaviorand competitor activity to inform strategicdecisions.
- Build the Babycare segment as wellas adjacentsegments
- Retail &Trade Management:
- Oversee the implementation ofmerchandising strategies and promotional activities to maximizeproduct visibility and sales in retailoutlets.
- Ensure that all stores within thetrade network meet visual merchandising standards and that Babycareproducts are prominently displayed.
- Build andmaintain strong relationships with key retailers to secure primeshelf space and favorableterms.
- Marketing (Onlineand Offline)
- Online EPlatforms ManagementExperience
- Working with Influencers / Instagram& other Social Media
- Experience withPlanograms and Negotiation of shelf space in ModernTrade
- Customer Care& Satisfaction:
- Develop and implementcustomer care programs that enhance consumer satisfaction andloyalty particularly in the Babycaresegment.
- Handle escalated customer complaintsand ensure timely resolution in collaboration with the customerservice team.
- Budget& Financial Management:
- Manage thedepartments budget ensuring efficient allocation of resources andadherence to financial targets.
- Monitor salesperformance and profitability implementing corrective actions asneeded to achieve businessobjectives.
- Reporting& Analysis:
- Prepare regular reports onsales performance market trends and business development activitiesfor seniormanagement
Qualifications:
- Minimum Bachelorsdegree in Business Administration & Marketing
AdditionalInformation :
Skills &ProfessionalRequirements:
- Provenexperience in leading teams driving business developmentinitiatives and managing key retailaccounts.
- Strong understanding of the retaillandscape modern trade dynamics and consumer behavior in theBabycare segment.
- Excellent communicationnegotiation and interpersonal skills
- Strategicthinking and business development
- Retail andtrade marketing expertise
- Customerfocusedapproach
- Analytical and problemsolvingskills
ExperienceRequirements:
- 5Years inRetail/FMCG
RemoteWork :
No
EmploymentType :
Fulltime
Key Skillsareamanagement,Employee Evaluation,Cold Calling,ConstructionExperience,Management Experience,Profit & Loss,TerritoryManagement,Restoration,Sales Management,Budgeting,LeadershipExperience,Mentoring
Vacancy: 1
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