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Application Technical Support
2 weeks ago
Responsibilities:
- Act as a focal point of contact for End User issues/requests/incidents.
- Monitor systems to ensure they are fully operational, and restore any loss of service in a timely and efficient manner.
- Conduct problem determination, workaround resolution, root cause analysis, and major incident management.
- Liaise with application vendors to help resolve incidents and requests.
- Perform all related routine tasks assigned by team leads/manager, such as daily, weekly, and monthly reports.
- Regularly update database security and enhance database systems performance and efficiency.
- Write SQL queries (e.g., MSSQL, MySQL) and possess a good knowledge of system and network administration.
Minimum Requirements:
- A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or a similar field.
- Demonstrable experience as an Application Support Engineer in a related field (3 to 5 years).
- Good knowledge of programming languages, SQL Server, and databases.
- Ability to document configuration changes and monitor performance.
- Exceptional ability to provide end user support.
- Advanced proficiency in determining the causes of application errors and repairing them.
- Familiarity with the ITIL service management life cycle.
- Any IT-related certification will be an added advantage.
- Exceptional communication skills.