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Branch Technical Support

2 weeks ago

Dubai, Dubai, United Arab Emirates Avanza Solutions Full time
Responsibilities:
Analyze the business and technical requirements for day-to-day activities/problems, including requests received from users for applications AMBIT, SIGCAP, QMS, MOSAIC, etc.
Recommend multiple technical options/solutions with appropriate information for team leaders to choose a particular option.
Make technical recommendations on solutions and systems to improve processes.
Be responsible for the technical design of the applications assigned.
Provide 1st Level support for branch applications and monitor day-to-day business application systems.
Assist in the setup and configuration of the software modules concerning branch systems.
Coordinate activities with the vendor regarding change requests and technical support.
Provide help during the testing of branch applications.
Assist in project support activities such as change request assessment, patch development, and deployment.
Role Purpose:
Follow up and track services, coordinate vendor support issues, and respond to service tickets in a timely fashion.
Track, resolve, and report incidents and known errors through the approved processes.
Follow the mandatory and obligatory standards set by management in delivering services.
Complete assigned tasks to satisfy users' needs within the agreed time frame.
Submit reports in a timely manner based on ITD policies, plans, and procedures; attend meetings as per work requirements and planning policies; and submit/update task status through the system on a biweekly basis.
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