Call Center Agent
5 days ago
Job Title: Call Centre Agent
Company: HOUSE OF ENSPA - Dubai, United Arab Emirates
Company Profile:
The House of Enspa was created in 2002 as a movement for women to empower themselves through inner beauty and to just BE beautiful. We are constantly working on customer centricity. We put the voice of our customers to work for us. Always at the top of our game, we bring in innovative and new offerings and trends. Our customers love it, and we have a huge fan club - they are amazed by us and won't go anywhere else.
The Role:
We are currently looking to hire a highly skilled Call Centre Agent. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. The incumbent will handle a variety of important supportive tasks, answering all clients & staff queries relating to service and products, marketing activities, providing insights, instructions, and assistance for purchases.
As the voice of our company, the call centre representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction by accurately applying the House of Enspa's telephone etiquettes & call handling system.
Responsibilities:
- Handle a large volume of inbound and outbound calls in a timely manner.
- Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary.
- Identify customer needs, research issues, resolve complaints, and provide solutions.
- Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with the escalation team.
- Recommend improvements for systems and processes to boost organizational efficiency.
- Manage calls in an efficient, tactful, and courteous manner.
- Handle customer and staff queries, appointments, and ensure accurate responses are provided to customers.
- Accurate appointment setting using the Millenium booking system.
- Ensure all incoming calls are attended to within the decided timeframe and convert every customer call to sales.
- Actively promote The House of Enspa's services and retail.
- Deliver exceptional customer service and proactively develop customer relations through soliciting feedback and addressing customer complaints.
- Build strong collaborative customer and staff relationships and build customer trust and confidence.
- Work towards team targets and show initiative in achieving them.
- Train new staff as needed and directed by the Team Leader.
- Mentor new joiners.
Desired Candidate Profile:
- Bachelor's Degree or equivalent.
- Experience working in a call centre or customer-support role.
- Strong active-listening and verbal-communication skills.
- Proficiency in problem-solving.
- Ability to multitask and manage time effectively.
- Prior experience in handling multiple telephone lines.
- A friendly and professional tone of voice and approach.
- Computer skills with knowledge of booking systems & software.
- Attention to detail and accuracy.
- Strong interpersonal and communication skills.
- Good command of the English language (fluent).
- Willingness to work under a flexible schedule.
- Team player, willing to accept challenges and able to meet them.
- Confident, eager, enthusiastic, punctual, and motivated to take initiative.
-
Call Center Agent
4 weeks ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full timeRoles and ResponsibilitiesA call center agent needs a variety of skills to effectively handle customer interactions and provide high-quality service. Here are some key skills for a call center agent:1. Communication SkillsActive Listening: Understanding the customer's needs and concerns without interrupting them.Clear Speech: Conveying information clearly...
-
Call Center Agent
7 days ago
Dubai, Dubai, United Arab Emirates Sundus Full timePosition Title: Call Center AgentJPC – 3225Location: DubaiLanguage: Excellent in English & Arabic.Exclusively for UAE NationalJob DescriptionManaging large amounts of inbound and outbound calls in a timely manner.Following call center "scripts" when handling different topics.Identifying customers' needs, clarify information, research every issue and...
-
Call Center Agent
11 hours ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full timeRoles and ResponsibilitiesA call center agent needs a variety of skills to effectively handle customer interactions and provide high-quality service. Here are some key skills for a call center agent:1. Communication Skills1. Active Listening: Understanding the customer's needs and concerns without interrupting them.2. Clear Speech: Conveying information...
-
Call Center Agent
1 day ago
Dubai, Dubai, United Arab Emirates Client of Talentmate Full timeAs a Call Center Agent, you will be responsible for handling incoming and outgoing customer calls in a timely and professional manner. Your primary goal will be to provide excellent customer service, address customer inquiries and resolve any issues promptly and efficiently. You will need to have strong communication skills, a friendly and patient demeanor,...
-
Call Center Agent
1 day ago
Dubai, Dubai, United Arab Emirates Attraxia Polyclinic Full timeCall Center Agent – Arabic & English SpeakerSalary: To be discussed upon interviewJob OverviewAttraxia Polyclinic is looking for a skilled Call Center Agent who can effectively manage inbound and outbound calls, handle patient inquiries, and convert leads into appointments. The ideal candidate must be fluent in Arabic and English and preferably have...
-
Call Center Agent
7 days ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full timeRoles and responsibilities A call center agent needs a variety of skills to effectively handle customer interactions and provide high-quality service. Here are some key skills for a call center agent:1. Communication SkillsActive Listening: Understanding the customer's needs and concerns without interrupting them.Clear Speech: Conveying information clearly...
-
Call Center Agent
3 days ago
Dubai, Dubai, United Arab Emirates Attraxia Polyclinic Full timeCall Center Agent – Arabic & English SpeakerSalary: To be discussed upon interviewJob OverviewAttraxia Polyclinic is looking for a skilled Call Center Agent who can effectively manage inbound and outbound calls, handle patient inquiries, and convert leads into appointments. The ideal candidate must be fluent in Arabic and English and preferably have...
-
Call Center Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Al Zahra Hospital Full timeThe job of Call Center employee is to receive and answer calls from patients requiring medical services or clarification regarding a medical entity, including appointments and scheduling of the patient to their desired doctors. Hospital Call Center can be of two types – inbound (received calls) and outbound (make calls). In either case, the call center...
-
Call Center Agent
2 days ago
Dubai, Dubai, United Arab Emirates Al Zahra Hospital Full timeThe job of Call Center employee is to receive and answer calls from patients requiring medical services or clarification regarding a medical entity, including appointments and scheduling of the patient to their desired doctors. Hospital Call Center can be of two types – inbound (received calls) and outbound (make calls). In either case, the call center...
-
Call Center Agent
2 days ago
Dubai, Dubai, United Arab Emirates Caliberly Full timeWe are seeking a dynamic and experienced Call Center Agent to join our team on a temporary basis for 3 months. The ideal candidate will have a proven track record in managing high volume back-to-back calls, providing excellent customer service and meeting performance targets. Candidates must have a sponsored visa and prior experience in B2C or B2B call...
-
Call Center Agent
3 weeks ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full timeRoles and responsibilitiesA call center agent needs a varietyof skills to effectively handle customer interactions and providehigh-quality service. Here are some key skills for a call centeragent:1. CommunicationSkillsActiveListening: Understanding the customer'sneeds and concerns without interruptingthem.ClearSpeech: Conveying information clearly...
-
Call Center Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Bab Al Shams Desert Resort - Dubai Full timeRoles and responsibilitiesA call center agent needs a varietyof skills to effectively handle customer interactions and providehigh-quality service. Here are some key skills for a call centeragent:1. CommunicationSkillsActiveListening: Understanding the customer'sneeds and concerns without interruptingthem.ClearSpeech: Conveying information clearly...
-
Call Center Agent
3 days ago
Dubai, Dubai, United Arab Emirates Dicetek LLC Full timeCall Center Agent Job ResponsibilitiesObtains client information by answering telephone calls, interviewing clients, and verifying information.Determines eligibility by comparing client information to requirements.Establishes policies by entering client information and confirming pricing.Informs clients by explaining procedures, answering questions, and...
-
Call Center Agent
15 hours ago
Dubai, Dubai, United Arab Emirates Dicetek LLC Full timeCall Center Agent Job Responsibilities1. Obtains client information by answering telephone calls, interviewing clients, and verifying information.2. Determines eligibility by comparing client information to requirements.3. Establishes policies by entering client information and confirming pricing.4. Informs clients by explaining procedures, answering...
-
Call Center Supervisor
3 days ago
Dubai, Dubai, United Arab Emirates Nathan & Nathan Full timeOur client is a regional market leader, specializing in the distribution of quality and reliable aftermarket automotive spares in the UAE, Qatar, MENA, and CIS region. They deal with the distribution of auto parts, batteries, and lubricants products.We are seeking a Call Center Operation Supervisor. The Operations Supervisor oversees the daily operations of...
-
Call Center Supervisor
2 days ago
Dubai, Dubai, United Arab Emirates Nathan & Nathan Full timeOur client is a regional market leader, specializing in the distribution of quality and reliable aftermarket automotive spares in the UAE, Qatar, MENA, and CIS region. They deal with the distribution of auto parts, batteries, and lubricants products.We are seeking a Call Center Operation Supervisor. The Operations Supervisor oversees the daily operations of...
-
Call Center Agent
1 day ago
Dubai, Dubai, United Arab Emirates AWJ Full timeCall Center Agents use their knowledge of company products, services, and policies to assist callers with orders, inquiries, complaints, or problems. They speak with customers, listen to them to gain a better understanding of their needs, and offer possible solutions.Key Result AreasPerformance Indicators1. Answering or making calls to clients to learn about...
-
Call Center Supervisor
3 days ago
Dubai, Dubai, United Arab Emirates Nathan & Nathan Full timeCall Center Supervisor (Automotive Industry)Our client is a regional market leader, specializing in the distribution of quality and reliable aftermarket automotive spares in the UAE, Qatar, MENA, CIS region. They deal with the distribution of Auto parts, Batteries and Lubricants products, etc.We are seeking an Call Center Operation Supervisor. The Operations...
-
Call Center Agent
2 days ago
Dubai, Dubai, United Arab Emirates Estemarat Group Full timeWe are looking for a customer-focused and professional Call Center Agent to join our team in Dubai. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service and resolving inquiries efficiently.Key Responsibilities:1. Answer incoming calls, emails, and chat inquiries in a professional manner.2....
-
Call Center Team Lead
1 hour ago
Dubai, Dubai, United Arab Emirates Dicetek LLC Full timeWe are looking for a dedicated and experienced Call Center Team Lead to join our dynamic customer service team. The ideal candidate will have a proven track record in managing and leading a team of call center agents to achieve and exceed performance targets. As a Call Center Team Lead, you will be responsible for overseeing the daily operations of the call...
