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Policy and Contracts Administration Executive

1 week ago

Dubai, Dubai, United Arab Emirates GIG Gulf Full time

Job Responsibilities:

  1. Provide full administrative support to clients & intermediaries.
  2. Review all documents received and enter data in the healthcare systems while ensuring a high level of accuracy within the time frame as per the agreed SLAs.
  3. Ensure regulatory compliance is achieved through continuous monitoring and reporting of process, procedures, and systems gaps.
  4. Maintain physical or electronic records related to medical insurance policies & maintenance requests.
  5. Upload member data files to regulatory systems ensuring compliance with regulatory directives.
  6. Upload PBM membership data to the partner system.
  7. Liaise with cross-functional teams for customer service, medical and health on track-related queries.
  8. Ensure customer, client, and broker are at the center of day-to-day activities to meet evolving needs and expectations.
  9. Carry out translation work on policy contracts and other marketing collaterals.
  10. Prepare a list of translated materials and topics, classifying them, indexing, and documenting them to facilitate reference when needed.
  11. Determine the texts and materials to be translated and supervise the organization and documentation of all data and records related to translation.
  12. Perform any other work related to the nature of work upon assignment, including but not limited to Pre-Inception as well as quality validation of data and documents pertaining to EB policy onboarding.
  13. Ensure full compliance with regulation and company standards for operational risk.

Operational & Technical Responsibilities:

  1. The role will act independently and autonomously in pursuit of the KPIs and strategic objectives of the function.
  2. Build and maintain proper relationships with internal stakeholders /CHP/EB OPS and Government relations.
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