Team Leader RB-Branch

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
Team Leader RB-Branch (Outsource)

ADIB - Abu Dhabi Islamic Bank
Abu Dhabi, United Arab Emirates

Job Description

Role: Team Leader (RSS)-PF
Location: Abu Dhabi

Role Purpose:

  • Managing a Team and ensuring that overall responsibilities are achieved while projecting the warm image of ADIB and increasing the bank's visibility in the Financial Market.
  • Developing new strategies for the business for the respective area and building suitable plans to increase the business.

Key Accountabilities of the role

Main Responsibilities:

  • To ensure that the set targets are met/exceeded on time.
  • Ensure the Team fully adheres to ADIB policy and procedure on day-to-day business management.
  • Ensure adequate leave plans for the team and execution of the same effectively.

Daily/Weekly Responsibilities:

  • Ensure business proposed/booked under ADIB policy and procedure with Shari'a compliance.
  • Monitor day-to-day activities of IFE's and ensure appropriate business management/control is in place.
  • Coach Team on day-to-day business activities, guiding them to achieve monthly goals.
  • Review and recommend standard credit applications and ensure authenticity of the critical documents (MRF, identification documents, Bank statements, etc.).
  • Update the leads status on time; ensure status updates before leaving your desk for the day.
  • Ensure daily attendance; if there is regular absenteeism then escalate to SM.
  • Ensure disbursement files are in order prior to forwarding the file to RFO, by cross-checking customer's original documents against copies. Files must be sent to RFO immediately or within the next working day.
  • Ensure proper handover of all customer-related files/documents prior to staff's leave or in the event of resignation/termination, and arrange proper follow-up/closing of each case.
  • Handle customer complaints directly; do not let IFE's handle complaints directly at any point.
  • Ensure all IFE's are aware of products, policies & promotions of ADIB and keep them updated on changes.
  • Open business channels for IFE's by visiting potential employers/high net worth customers and introduce them to IFE's.

Monthly Responsibilities:

  • Motivate high achievers by recognizing them in team meetings; also provide opportunities for other staff to grab top positions by creating healthy inter-team competition.
  • Recognize staff training requirements while evaluating their monthly performance.
  • Arrange IFE training/coaching based on recognized areas of weakness and maintain track; escalate to SM if hopeless.
  • Recommend disciplinary action for those showing no improvements.
  • Support SM on Al Khair STL/Settlement/Clearance/STL, based on calls.
  • Visit 2 ministries/Departments/Listed companies and provide a report to SM.

Annual Responsibilities:

  • Conduct annual appraisals and recommend staff recognition.

Specialist Skills / Technical Knowledge Required for this role:

  • Familiarity with Core Banking and Application sourcing systems.
  • Outlook/Email/HR system exposure.
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