Branch Manager

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

CoreResponsibilities

GenericAccountability

  • Ensureadequate staffing of each department within thebranch
  • Manage selection of branch salesstaff
  • Complete appraisal forms and collectinput from the segment area manager and send completed form to AMto handover to HR.
  • Be visible to customers andstaff.

Job SpecificAccountabilities

  • Ensuresthat the branch is running smoothly andeffectively
  • Maintain high level of customerservice and handle customer complaints withTAT.
  • Implement transformation initiatives aspart of the LEAP program (e.g. Customer programs newroles)
  • Implement Consumer Banking salesinitiatives (e.g. products to push sales campaigns ways to approachcustomers etc.)
  • Develop and implement furthersales initiatives (e.g. bring in new business using personalcontacts direct sales force and branchstaff)
  • Monitor and ensure branch performancemeets KPI targets per customer segment (excluding EliteGold)
  • Supervise branch performance byparticipating in and leading daily retail sales team meetings andweekly service team and full branchmeetings
  • Provide direct coaching mentoring andguidance to all staff
  • Identify staff trainingneeds (products systems sales skills) and addressthem
  • Maintain satisfactory record on branchreports from Internal control Credit examination and financialAuditors
  • Review Audit and Compliance reportsrelated to the branch and insure that corrective actions are takenwhen required and ensure they are not repeated anyfurther.
  • Interaction with colleagues/ internalstakeholders and ensure completion of Mandatorytrainings
  • NPS: Ensure assigned NPS target isachieved by representing FAB values and following customer obsessedmethodology to ensure high level of customer experience at alltimes with zero customer complaints.
  • Ensurestaff punctuality and attendance
  • Ensure that nowork is left pending by assigning tasks to the proper departmentsand allocating it fairly to staff withindepartments.
  • Act as PML CoOrdinator forbranch.
  • Custodian of Safe depositlocker
  • Cash Vaultcustody
  • Policealarm

Qualifications:

  • Bachelorsdegree in any discipline with substantial credit and customerservice experience in the branchnetwork.
  • 10 years relevantexperience in the banking sector with at least 5 years in similarpositions of progressively increasing managerial responsibilitiesin the branchnetwork.

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
SalesExperience,Financial Acumen,Financial Concepts,ManagementExperience,QlikView,Serving Experience,RetailSales,Banking,Securities Law,Product LifecycleManagement,Mentoring,Supervising Experience
Experience: years
Vacancy: 1
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