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Branch Manager Lead

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time
Job Description

A senior role responsible for leading the branch team to deliver exceptional customer service and achieve sales targets.

Key Responsibilities:
  • Leadership and Management: Manage a team of staff to ensure the smooth operation of the branch, oversee daily activities, and provide guidance and support as needed.
  • Customer Service: Foster a culture of excellent customer service, handle customer complaints promptly, and maintain high customer satisfaction levels.
  • Sales Performance: Drive sales growth by implementing transformation initiatives, managing sales campaigns, and developing strategies to enhance customer engagement.
  • Staff Development: Identify training needs, provide coaching and mentoring, and ensure staff are equipped with the necessary skills to excel in their roles.