Senior Ecommerce Executive

5 days ago


Dubai, Dubai, United Arab Emirates Reed Recruitment Middle East Full time
Senior Recruitment Executive @ Reed Recruitment Middle East

Reed Recruitment Middle East is currently looking for a Senior Ecommerce Executive for one of the luxury retail group for Dubai location.

Purpose of the role:

The Senior Executive, E-Commerce, will oversee order management, customer service, and reporting for the group, ensuring seamless e-commerce operations across UAE, Qatar, Oman and Bahrain markets. This role requires strong coordination skills, a customer-centric approach, and a data-driven mindset to optimize the e-commerce experience.

Roles and Responsibilities:

Order Management:

  1. Overseeing daily E-Commerce order processing, ensuring timely fulfillment - next day delivery (with no exceptions)
  2. Processing orders through Navision, coordinating with Brands and the Warehouse teams for stock allocation
  3. Verifying successful transactions via Network International, addressing any payment-related issues
  4. Collaborating with Brand Coordinators and Warehouse teams to ensure on-time stock transfers and deliveries
  5. Liaising with logistics partners to resolve delivery-related issues efficiently
  6. Managing a team of in-house E-Commerce messengers and working with other head office staff responsible for E-commerce operations

Customer Service & Support:

  1. Managing E-commerce customer inquiries, ensuring prompt and effective resolutions
  2. Addressing order-related issues, refunds, exchanges, and complaints professionally
  3. Working with internal teams to enhance the online shopping experience and reduce friction points

Reporting & Analysis:

  1. Generating daily, weekly, and monthly reports on E-commerce sales, order trends, and operational metrics
  2. Analyzing customer service trends, identifying areas for process improvement
  3. Supporting the Digital Team with insights to enhance platform performance.

Requirement:

  1. Minimum 5 to 7 years of experience in E-commerce operations, order management, or customer service
  2. Highly organized, detail-oriented, and proactive
  3. Strong coordination and problem-solving skills
  4. Proficiency in Microsoft Office (Excel & PowerPoint)
  5. Experience using Navision or similar order management systems
  6. Ability to work across teams to improve operational efficiency
  7. Strong analytical skills to track and improve E-commerce performance
  8. Bachelor's Degree in a relevant field
#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Jobtrack Management Services Full time

    SENIOR ECOMMERCE MANAGER Jobtrack Management Services is seeking a senior ecommerce manager to lead their ecommerce operations in Dubai. The ideal candidate will have extensive experience in ecommerce, with a proven track record of driving sales growth and improving operational efficiency.This role requires strategic thinking, leadership skills, and the...

  • Ecommerce Executive

    15 hours ago


    Dubai, Dubai, United Arab Emirates Everythinginclick Full time

    We are seeking a proactive and creative Ecommerce Executive to join our dynamic digital marketing team. In this role, you will be responsible for managing and optimizing our online sales channels to drive growth and enhance customer experience. You will play a crucial role in expanding SwinFurniture's digital presence and contributing to our overall sales...


  • Dubai, Dubai, United Arab Emirates Elevon Core Full time

    Job OverviewWe are seeking a seasoned Senior Ecommerce Strategist to oversee our ecommerce operations and drive business growth. This role requires a strategic thinker who can develop and implement effective ecommerce strategies, working closely with our design and development teams.Elevon Core values simplicity and elegance in its products, and we seek...


  • Dubai, Dubai, United Arab Emirates International Blockchain Consulting Group Full time

    **International Blockchain Consulting Group** is seeking a highly skilled and experienced **Ecommerce General Manager** to lead our ecommerce operations.About the RoleThis is a key leadership position responsible for driving growth, developing innovative marketing strategies, and utilizing AI tools to optimize performance.The successful candidate will have...


  • Dubai, Dubai, United Arab Emirates TECCODD Full time

    About the Job:We are seeking a Senior Ecommerce Business Development Partner to join our team. In this role, you will be responsible for developing and executing our ecommerce business development strategy, identifying new partnership opportunities, and fostering strong relationships with external partners.Key Responsibilities:Develop a comprehensive...

  • Ecommerce Manager

    3 weeks ago


    Dubai, Dubai, United Arab Emirates VITAMASQUES Full time

    Get AI-powered advice on this job and more exclusive features. VITAMASQUES is an international skincare brand which was founded in 2017. We make clean, cruelty-free skincare products designed to make you look and feel good. We are a team with an entrepreneurial spirit, growing rapidly and looking for an ecommerce specialist to join our Dubai-based team....


  • Dubai, Dubai, United Arab Emirates Teachmecode Full time

    Company OverviewWe are a leading ecommerce platform in the MENA region, headquartered in Dubai. Our mission is to provide innovative solutions for our customers.Job DescriptionWe are looking for Senior Back End Engineers who have aspirations of progressing to Team Lead in the next 6-12 months. If you're already at that level, that's a huge plus.Required...


  • Dubai, Dubai, United Arab Emirates Teachmecode Full time

    Teachmecode Job OpportunityWe're excited to offer a challenging and rewarding role for an experienced ecommerce specialist as a Senior Back End Engineer.About the CompanyAt Teachmecode, we're passionate about delivering innovative ecommerce solutions to our customers. We're a fast-paced and dynamic company that values teamwork and collaboration.Job...

  • Head of Ecommerce

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Al Fardan Marketing Services Full time

    Al Fardan Marketing Services is a consulting company in Dubai that covers a broad range of projects, platforms, and campaigns with a focus on creating value. Our team combines creativity and analysis to deliver innovative solutions that address our clients' requirements and generate a strong return on investment. We leverage people's experiences to drive...


  • Dubai, Dubai, United Arab Emirates Babygrowfzc Full time

    We are looking for a highly motivated UAE Ecommerce Specialist to join our team at Babygrowfzc. As an E-commerce Specialist, you will be responsible for developing and implementing ecommerce sales strategies to meet revenue and growth targets.Key Responsibilities:Developing and implementing ecommerce sales strategies to meet revenue and growth...


  • Dubai, Dubai, United Arab Emirates Al Fardan Marketing Services Full time

    Al Fardan Marketing Services is a consulting company in Dubai that focuses on creating value across various projects, platforms, and campaigns. Our team combines creativity and analysis to deliver innovative solutions that meet our clients' requirements and generate a strong return on investment.We are seeking an experienced Head of Ecommerce to join our...


  • Dubai, Dubai, United Arab Emirates International Blockchain Consulting Group Full time

    We are looking for a seasoned **Ecommerce General Manager** to join our team at **International Blockchain Consulting Group**.Job DescriptionThis role involves leading and managing the overall ecommerce operations, ensuring seamless and efficient processes. The successful candidate will have a strong track record of driving growth and achieving targets in...


  • Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    Role OverviewThe Digital Marketing Lead - Retail will be responsible for driving engagement with CPGs and suppliers to grow their business through in-app campaigns and ad revenue. This involves working closely with commercial teams and marketing teams to align on featured promotions and products.In this role, you will establish excellent relationships and...


  • Dubai, Dubai, United Arab Emirates Prosana Full time

    About the OpportunityWe are seeking a Global Ecommerce Strategy Leader to join our team at Prosana. In this role, you will be responsible for developing and executing a comprehensive ecommerce strategy that drives growth and shapes the future of our online sales platform.Key responsibilities include analyzing data and market trends, identifying opportunities...

  • Ecommerce Manager

    4 weeks ago


    Dubai, Dubai, United Arab Emirates SALT Full time

    Roles and responsibilitiesDevelop and implementecommerce strategies and plans to drive sales and revenuegrowth.Manage the end-to-end ecommerceoperations, including website management, product listings,inventory management, order fulfillment, and customerservice.Analyze and optimize ecommerceperformance, including conversion rates, average order value,...


  • Dubai, Dubai, United Arab Emirates Teachmecode Full time

    Job DescriptionWe are seeking a highly skilled Senior Back End Engineer to join our team in Dubai.OverviewOur company, Teachmecode, has partnered with a leading ecommerce platform in the MENA region to provide top engineers with exciting projects and opportunities for growth.This partnership has enabled us to expand internationally and add new team members...


  • Dubai, Dubai, United Arab Emirates Expertsme Full time

    About ExpertsmeWe are a forward-thinking company dedicated to excellence in digital marketing. Our vision is to provide cutting-edge solutions that drive growth and success for our clients.Job Description:The eCommerce Manager will be responsible for executing and optimizing online marketing campaigns across various channels, including paid and unpaid...


  • Dubai, Dubai, United Arab Emirates Teachmecode Full time

    Job OverviewWe are seeking a highly skilled Senior Back End Engineer to join our team in Dubai.Company OverviewOur company, Teachmecode, has partnered with a leading ecommerce platform in the MENA region to provide top engineers with exciting projects and opportunities for growth.This partnership has enabled us to expand internationally and add new team...


  • Dubai, Dubai, United Arab Emirates Al Fardan Marketing Services Full time

    As a Head of Ecommerce, you will be responsible for driving business growth through e-commerce strategies, managing the end-to-end performance of multiple brand businesses, and identifying opportunities to accelerate growth for the business.You will work closely with the Marketing and Sales teams to ensure a consistent brand message and strategy across all...


  • Dubai, Dubai, United Arab Emirates TECCODD Full time

    Job Overview:As an Ecommerce Alliance Development Lead, you will play a critical role in driving our ecommerce strategy forward by identifying and developing strategic partnerships and alliances. Your expertise in building strong relationships and driving revenue growth will be essential in helping us achieve our business objectives.Key...