Call Center Agent

3 days ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates PULLMAN Full time
  • As a Front Office team member, you are part of a team that is responsible for the smooth stay and experiences of the guests.
  • This service must be sincere, warm, and enthusiastic, ensuring that all guests are comfortable in their surroundings and are assisted wherever possible.
  • He/She should be empathetic to all mood and time restrictions.
  • He/She must ensure a smooth operation of his/her service area as governed by contract and deemed by operational requirements.
  • One should be creative and confident and be prepared to step outside of the confines of comfort.
  • He/She should take the time to get to know the guests and be committed to service excellence.
  • Team play is imperative, and having the time to invest in self and employee development is mandatory.

Key Deliverables and Responsibilities

Planning and Organising:

  • Ensure that all Accor & Resorts standards are adhered to.
  • Guests should not be kept waiting.
  • Guests should be made to feel welcome, at home, and relaxed.
  • We are to anticipate guests' needs so there is little need for them to ask us for anything.
  • "Yes is the answer, what is the question?" is a key mind frame.

Operational:

  • Read the Log Book and receive any handover from the Night Manager/Duty Manager.
  • Ensure all systems are up and running within the telephone operators' room; report any defects.
  • Know which events and meetings we have in the hotel.
  • Familiarize yourself with the local news and major events in the city.
  • Answer all guest inquiries quickly and efficiently.
  • Update and maintain files as requested by the Telephone Operators Supervisor and Front Office Manager.
  • Maintain the guest database and feed in guest history.
  • Attend daily briefings and training.
  • Action any pending issues that were logged and follow up with the concerned parties.
  • Prepare a summary of guest complaints and communicate the same to your Supervisor.
  • Daily check all meetings, functions, seminars, and events that are taking place during the day.
  • Ensure complete courtesy, friendliness, and professionalism at all times; smile
  • Oversee and control all collateral, ensuring that all collateral meets Hotel standards.
  • Handle guest complaints with utmost courtesy and professionalism; report immediately to senior management.
  • Update Hotel information & promotions and communicate with the Front Office.
  • Ensure a proper filing system is in place for the filing of guest records.
  • Maintain standards and upsell wherever possible; follow the Quality Assurance checklist.
  • Any other tasks as requested by the Front Office Manager.

Administration:

  • Establish and maintain effective employee relationships.
  • Maintain all records.

Qualifications

Your experience and skills include:

  • Service-focused personality is essential.
  • Prior experience working with Opera or a related system.
#J-18808-Ljbffr

  • Call Center Agent

    4 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Anantara Hotels & Resorts Full time

    Roles and responsibilitiesPlease note that this is not anexhaustive list of everything that needs to be done. Anantaraemployees always find new ways to look after the business, theirguests, and their colleagues. Within this, the key responsibilitiesfor this position are: Toanticipate guest needs, and handle guest inquiries in a helpful andattentive Anantara...

  • Call Center Agent

    2 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Anantara Hotels & Resorts Full time

    Roles and responsibilitiesPlease note that this is not anexhaustive list of everything that needs to be done. Anantaraemployees always find new ways to look after the business, theirguests, and their colleagues. Within this, the key responsibilitiesfor this position are: Toanticipate guest needs, and handle guest inquiries in a helpful andattentive Anantara...

  • Call Center Agent

    5 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Anantara Hotels & Resorts Full time

    Roles and responsibilities Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: To anticipate guest needs, and handle guest inquiries in a helpful and attentive...

  • Communication Centre Agent

    3 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Marriott International Full time

    About the JobWe are seeking a skilled Communication Centre Agent to join our team at The Ritz-Carlton Ras Al Khaimah Al Hamra Beach. As a key member of our front office team, you will be responsible for operating the telephone switchboard station, answering guest calls, and processing requests.

  • Hotel Reception Agent

    4 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Rixos Hotels Full time

    Our Culture:Rixos Hotels is built on a culture of excellence, driven by a passion for delivering exceptional customer service. Our team members are empowered to make decisions, take ownership of their work, and strive for continuous improvement. We believe in investing in our employees' growth and development, offering regular training and opportunities for...

  • Guest Service Agent

    4 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full time

    Guest ServiceAgentYou are the beginning of anexceptional guest experience. As a Guest Service Agent you willmake our guests feel welcome and reflect the exceptional experiencethe come when they arriveWhatyou will bedoing:Consistentlyoffer exceptional friendly and engagingserviceEnsure the best selection for the guestand ensure revenue is maximized...

  • Front Desk Agent

    5 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time

    Roles and responsibilities A Front Desk Agent is a key staff member in the hospitality industry, typically working at the reception area of hotels, resorts, or other lodging establishments. They are the first point of contact for guests upon arrival and departure, and they play a crucial role in delivering a positive guest experience. The role involves...

  • Telecommunication Agent

    4 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time

    Receive each guest call in aprofessional and friendly manner.Maintaineffective communication with all related department to ensuresmooth service delivery.Handle every query ina polite and courteous manner and exceed guestexpectations.Ensure guests are greeted by nameupon calling as per Rixos Standards.Maintainan up to date knowledge of the hotel and...

  • Experienced Call Center Supervisor

    6 days ago

    Umm al-Quwain, Umm al Qaywayn, United Arab Emirates Madar Logistics Platform Full time

    Madar Logistics Platform is seeking a highly skilled and motivated Senior Call Center Manager to join our team. As a Senior Call Center Manager, you will be responsible for driving excellence in customer service, managing inbound campaign calls, and converting them into qualified leads within Madar's CRM. You will also cultivate a culture of excellence,...

  • Hotel Staff

    7 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time

    Requirements and QualificationsA minimum of two years' experience in a similar role in a 5-star hotel, call center, or customer service-related job.Intermediate knowledge of Microsoft Office and Outlook is essential for effective communication and record-keeping.

  • Reservations Agent

    1 day ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates RIXOS Full time

    Bachelor of Hotel Management (Hotel Management) Nationality: Any Nationality Vacancy: 1 Vacancy Job Description MAIN DUTIES AND RESPONSIBILITIES: Have a thorough knowledge of the entire hotel services and facilities. Answer inquiries of room rates, outlets, and room locations. To be totally familiar with all aspects of the reservation systems. ...

  • Guest Service Center Agent

    4 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Minor International Full time

    KEY DUTIES ANDRESPONSIBILITIESPlease note thatthis is not an exhaustive list of everything that needs to bedone.  Anantara employees always find new ways to lookafter the business their guests and theircolleagues.   Within this the keyresponsibilities for this positionare:To anticipate guest needs andhandle guest inquiries in a helpful and attentive...

  • Guest Service Center Agent

    2 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Minor International Full time

    KEY DUTIES ANDRESPONSIBILITIESPlease note thatthis is not an exhaustive list of everything that needs to bedone.  Anantara employees always find new ways to lookafter the business their guests and theircolleagues.   Within this the keyresponsibilities for this positionare:To anticipate guest needs andhandle guest inquiries in a helpful and attentive...

  • Service Agent

    5 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time

    Roles and responsibilities Provide prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service as per Brand Standards.Demonstrate a complete understanding of the hotel policies, procedures, service standards, have full knowledge of the hotel facilities, happenings, local conditions and...

  • Service Agent

    7 hours ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time

    Roles and responsibilities- Provide prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service as per Brand Standards.- Demonstrate a complete understanding of the hotel policies, procedures, service standards, have full knowledge of the hotel facilities, happenings, local conditions...

  • Reservations Agent

    3 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Ennismore Full time

    Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each...

  • Reservations Agent

    4 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Ennismore Full time

    Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each...

  • Reservations Agent

    1 day ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hyde Johannesburg Rosebank Full time

    Company DescriptionEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and...

  • Reservations Agent

    1 day ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Ennismore Full time

    Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each...

  • Core Agent

    4 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time

    Respond to guest requests forspecial arrangements or services (e.g., transportation,reservations, dry cleaning) by making arrangements or identifyingappropriate providers.Respond to specialrequests from guests with unique needs and follow up to ensuresatisfaction.Gather, summarize, and provideinformation to guests about the property and the surrounding...