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Cluster Learning Manager

1 week ago

Dubai, Dubai, United Arab Emirates Minor International Full time

The Cluster LearningManager  in a hotel is responsible for staffdevelopment and maintaining high service standards. He/sheidentifies training needs designs and delivers effective programsand manages an annual training calendar to ensure consistentimplementation. Additionally he/she oversees the onboarding processto integrate new employees and supports career growth throughcoaching and mentoring.

On the quality sideHe/She ensures compliance with brand standards conducts operationalaudits and addresses guest feedback to enhance satisfaction.Collaborate with HR and department heads to align training andquality initiatives with broader business objectives. Monitor keyperformance indicators (KPIs) and implement action plans crucial indriving a culture of learning improvement and excellence within thehotel.

Qualifications:

The ideal candidate forthe Learning and Quality Manager position should have a minimum of5 years of experience in the hospitality industry with at least 2years in a managerial or training role a proven track record indesigning and delivering impactful training programs strongleadership and communication skills a solid understanding of hoteloperations and brand standards and a demonstrated ability to drivequality assurance and continuous improvementinitiatives

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
AerospaceEngineering,Data Entry,BusinessManagement,Flexcube,Contract
Experience: years
Vacancy: 1