Manager, Learning

4 days ago


Dubai, Dubai, United Arab Emirates Mashreq Full time

Lead the creation and implementation of a behavioral learning and development strategy at all levels that complements people's journey and experience at Mashreq.

Key Result Areas:

  • Support the execution of a holistic behavioral learning strategy that meets the bank's aspiration in becoming an employer of choice and recognized globally.
  • Support the development and implementation of effective programs, behavioral curriculums, and technology-enabled learning and development solutions for all functions in the bank.
  • Develop/implement a learning strategy aimed at meeting our clients' needs.
  • Work across and collaborate with the L&D team to plan for behavioral and technology learning globally that is executed at the assigned cluster level.
  • Act as an engaged member of the ICOD leadership team, providing thought leadership and representing the function to the bank internally and externally.

L&D Design, Delivery, & ROI

  • Lead partnering with the GH, PABPs, and divisional SMEs on conducting a proactive development needs assessment for behavioral learning needs and formulating relevant and impactful learning curriculums at all levels as an outcome.
  • Engage Unit and Group heads in assigned geography in developing and promoting online synchronous and asynchronous behavioral learning interventions to meet business needs and related development needs of their group/unit employees.
  • Develop and deliver need-based competency development and soft skills programs.
  • Deliver and lead selective leadership development modules and people-related trainings as part of wider PICG mandate.
  • Create, design, and lead the delivery of the assigned Learning Pathways and programs including leadership & management development across all locations.
  • Create, design, and run assessment/development centers and 360 guidance at assigned locations as and when needed.
  • Deliver an engaging and impactful induction program for assigned region to support with best-in-class onboarding experience journey.
  • Source, onboard, and liaise with approved External Training Providers to arrange need-based training inputs not available internally within the bank.
  • Develop/facilitate online content creation in-house that meets business training needs.
  • Ensure that ROI and impact of all learning and development activity & programs is actively measured.

Administration & Governance:

  • Maintain proactive relationships with stakeholders on all behavioral learning plans, reviews, and updates on an ongoing basis. Leading business-led discussions on how learning is designed to support the delivery of the business plan and goals.
  • Report the learning and development metrics to senior management and regulatory authorities such as the Central Bank, Internal Audit, and Compliance departments to track completion, performance, and effectiveness of Learning and Development function of the bank.
  • Ensure compliance with the learning and development processes and policies for the learning and development services offered by the L&D team.
  • Direct and oversee the administration and maintenance of the learning calendar to ensure consistent delivery of learning and development services attending classroom trainings.
  • Manage the Learning Management System for the assigned locations to ensure availability and consistent delivery of Learning and Development mandate to employees.

Knowledge, Skills, & Experience:

  • The incumbent should have a minimum of bachelor's degree and a minimum of 10 years of Learning and Development and Organizational Development experience; Experience in banking and finance industry will be an added advantage.
  • Relevant E-Learning development and Management of a Learning Administration function experience.
  • Experience in digital and AI-driven learning, including future skills-based development approaches.
  • Role holder should have strong communication, influencing, inter-personal, and analytical skills.
  • Role holder should have strong stakeholder management and experience in demonstrating L&D impact and ROI related to business plan.
  • High level of proficiency in administration of Learning Management Systems is required.
  • Excellent understanding and in-depth knowledge of learning instructional design and delivery methods.
  • Exposure to and qualifications in Learning and development quality standards such as ISO 30422:2022 is desirable.
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Human Resources
Industries
  • Banking and Financial Services
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