Sales Team Lead

4 days ago


Dubai, Dubai, United Arab Emirates KERZNER INTERNATIONAL LIMITED Full time

As an Assistant Manager in Retail Operations, you will be responsible for leading day-to-day retail activities across Atlantis The Palm and Aquaventure Waterpark. This position requires a strong leader with excellent communication skills, experience in waterpark/themepark operations, and a proven track record in managing and working within a waterpark or theme park environment, ensuring smooth operations and guest satisfaction. The ideal candidate will be responsible for supervising a team of 30+ junior sales team members working across a wide range of indoor and outdoor outlets.

Key Responsibilities:

  • Ensure high stock levels on shop floors daily
  • Communicate low stock levels and assist with stock requests posting
  • Conduct store visits, monitor merchandising and service standards, and take action when necessary
  • Deliver service standards in line with resort level of service
  • Provide feedback into range selection and assortment by location for our own stores
  • Deliver on-the-job product training for sales clerks
  • Mentor, coach, and develop sales clerks – ensure team focus & monitor progress toward business goals, particularly achievement of sales and cash margin
  • Promote effective communication and adequate information flow within the retail division and across the resort

About You:

  • We seek candidates with at least 2 years of experience in a supervisory capacity in a multisite retail environment
  • The ideal candidate will demonstrate experience in waterpark/themepark operations, with a proven track record in managing and working within a waterpark or theme park environment, ensuring smooth operations and guest satisfaction
  • A strong staff trainer with significant experience in training staff effectively, focusing on both productivity and maintaining high standards of service
  • Leadership skills to lead and mentor team leaders and clerks, guiding them on how to conduct themselves professionally in a dynamic, guest-focused environment
  • A guest experience focus, understanding that waterparks are places of fun and relaxation for guests who are on vacation, and inspiring the team to deliver extraordinary experiences to every visitor, ensuring all guests feel valued and enjoy their time
  • Strong communication skills, being outspoken, confident, and able to present themselves effectively both with guests and within the team


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