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Administrative Support Team Member
1 week ago
As a Customer Service Coordinator at IDP International Education Specialists, you'll play a crucial role in delivering exceptional customer experiences globally. Join our team of experts driving success worldwide.
About Our CompanyWe're the global leader in international education services, empowering students, test-takers, and partners across over 50 countries. Our team of over 7,000 people from diverse backgrounds is committed to customer satisfaction, delivering unparalleled services.
Our Australian-listed company is powered by global technology, enabling us to provide expert support to individuals pursuing their educational goals worldwide.
Job Responsibilities- Welcoming visitors and guests professionally, directing them to relevant staff.
- Registering walk-in and call-in students on our CRM system, ensuring efficient assignment to counselors.
- Handling incoming calls, redirecting them to IDP staff when necessary.
- Monitoring our office email account, distributing messages to relevant staff or offices.
Opportunities for Professional Growth
- Supporting counselors in submitting university applications, streamlining the process.
- Responding to student inquiries via phone or WhatsApp, providing timely assistance.
- Assisting in planning meetings, conferences, and conference calls to ensure seamless operations.
- Preparing and maintaining marketing materials for events, guaranteeing professionalism and effectiveness.
Essential Qualifications
- Customer-centric approach
- Strong communication and problem-solving skills
- Commitment to continuous learning and self-improvement
- Effective verbal and listening skills
- Proficiency in word processing software
