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Luxury Retail Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Eram Talent Full time
Position Overview

Eram Talent is seeking a dedicated and customer-focused VIP Concierge - Sales Associate to provide exceptional service to high-profile clients and assist with their luxury retail needs.

Key Responsibilities
  • VIP Concierge: Act as the primary point of contact for VIP clients, providing personalized assistance and ensuring their needs and requests are met.
  • Build and maintain strong relationships with VIP clients, offering exceptional service and exceeding their expectations.
  • Coordinate and arrange appointments, reservations, and special requests for VIP clients.
  • Accompany and guide VIP clients during their shopping experience, providing expert product knowledge and styling advice.
  • Stay up-to-date with luxury product trends and offerings to provide accurate and timely information to VIP clients.
  • Handle and resolve any issues or concerns raised by VIP clients in a professional and efficient manner.
  • Sales Associate: Provide exceptional customer service to all clients, ensuring a positive and memorable shopping experience.
  • Assist clients with product selection, offering personalized recommendations based on their needs and preferences.
  • Drive sales by meeting or exceeding individual sales targets.
  • Maintain a deep knowledge of luxury products and brands in order to accurately and confidently answer client inquiries.
  • Participate in store merchandising and visual display efforts to enhance the overall shopping experience.
  • Collaborate with team members to achieve store sales goals and provide support as needed.
Requirements
  • Minimum 2 years of experience in a luxury retail environment, preferably in a VIP or concierge role.
  • Demonstrated success in providing exceptional customer service to VIP clients.
  • In-depth knowledge of luxury products, brands, and trends.
  • Excellent communication and interpersonal skills.
  • Ability to build and maintain relationships with high-profile clients.
  • Strong problem-solving skills and the ability to handle difficult situations with diplomacy and professionalism.
  • Flexible schedule, including availability to work evenings, weekends, and holidays as needed.