Delivery Excellence Manager

4 days ago


Dubai, Dubai, United Arab Emirates Tek Experts Full time

Our Vision

At Tek Experts, we empower organizations to achieve their strategic goals through innovative technology solutions and expert services. We are committed to fostering a culture of inspiring leadership and innovation, with a focus on building management depth and driving continuous improvement.

Job Description

The Delivery Excellence Manager will be responsible for leading high-performing teams, driving account growth, and managing operational processes. Key objectives include:

  • Building and leading high-performing teams, focusing on talent development, coaching, and mentoring
  • Developing and implementing strategic plans to drive account growth and revenue expansion
  • Managing operational processes, including budgeting, forecasting, and performance reporting
  • Maintaining strong relationships with clients, ensuring exceptional service delivery and high levels of customer satisfaction

Requirements

  • Bachelor's degree or equivalent work experience required; ITIL certification desirable
  • Minimum 10+ years of leadership and people management experience in a similar role or capacity
  • Proven track record in client relationship management, account growth, and team development
  • Superior knowledge of multiple operational functions and principles, including customer service, production, and employee management
  • Strong analytical, evaluative, and critical thinking skills, with ability to make informed decisions
  • Excellent communication and presentation skills, with customer-centric focus


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