Customer Service Program Specialist
3 weeks ago
Job ID: 2912969 | Q-Express Documents Transport - G25
As part of our commitment to complying with national labor laws and applicable legislations in the United Arab Emirates, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.
Amazon's mission is to be earth's most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a Program Specialist, Customer Experience (CX) to join our Middle East Customer Service team. The Program Specialist, CX will be responsible for defining and delivering a CX roadmap that significantly improves the shopping experience for customers. They will achieve this by building a detailed understanding of our customers' needs and behaviors, identifying and prioritizing improvements, and influencing partner teams to deliver them. The Program Specialist, CX will strike a balance between masterful analytical skills and an impressive ability to drive long-term change that spans various countries and CX domains. They will be a self-starter and will be skilled in driving actionable insights and clarity in a dynamic customer experience landscape. The successful candidate will be based in our Dubai (UAE) office.
Key job responsibilities:
- Identify Customer Experience improvement opportunities and work end to end till fix.
- Deep dives and completes root cause analysis of CX outliers and trends and drives resolution of issues to closure.
- Able to influence stakeholders without authority to drive changes and improvements.
- Utilize voice of the customer mechanism to surface and address customer pinpoints on a continuous basis.
- Report CX project metrics, status updates and track own goals.
- Establishes and upholds program management frameworks across our CX program management function.
- Owns tracking of program health and goals, reporting out to leadership on the status of roadmap completion.
- Excellent written and verbal communications skills with an ability to interact with senior stakeholders.
- Ability to get hands dirty in the detail but can also see the bigger picture.
- Ability to effectively manage multiple workstreams at the same time while maintaining a high level of quality.
- Confident creating reports for leadership consumption.
- Ability to take initiative even under unfamiliar or ambiguous circumstances - solid sense of accountability and sound personal judgment.
- Flexibility to respond quickly to change and reprioritize in the face of changing stakeholder demands.
- Data-driven decision making and deep dive skills, including SQL.
- Advanced skills with MS Word and MS Excel.
- Background in ecommerce, retail or consulting industries.
- Experience coordinating delivery of customer experience, process improvement or cost savings programs.
- Practical experience in program management concepts, such as prioritization, governance, reporting and benefits validation.
- Experience establishing and consolidating program delivery metrics and status reports.
- Experience with project or program management tracking and planning tools.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.
Posted: March 7, 2025 (Updated about 13 hours ago)
Posted: March 3, 2025 (Updated 2 days ago)
Posted: March 6, 2025 (Updated 2 days ago)
Posted: March 3, 2025 (Updated 5 days ago)
Posted: February 12, 2025 (Updated 9 days ago)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr-
Customer Service Program Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates Amazon Full timeCustomer Service Program Specialist - UAE NationalJob ID: 2912969 | Q-Express Documents Transport - G25As part of our commitment to complying with national labor laws and applicable legislations in the United Arab Emirates, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.Amazon's mission is to...
-
Customer Service Program Specialist
5 days ago
Dubai, Dubai, United Arab Emirates Amazon Full timeCustomer Service Program Specialist - UAE NationalJob ID: | Q-Express Documents Transport - G25As part of our commitment to complying with national labor laws and applicable legislations in the United Arab Emirates, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.Amazon's mission is to be...
-
Customer Service Program Specialist
4 days ago
Dubai, Dubai, United Arab Emirates Amazon Full timeCustomer Service Program Specialist - UAE National Job ID: 2912969 | Q-Express Documents Transport - G25 As part of our commitment to complying with national labor laws and applicable legislations in the United Arab Emirates, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.Amazon's mission is...
-
Customer Service Program Specialist
2 days ago
Dubai, Dubai, United Arab Emirates Amazon Full timeCustomer Service Program Specialist - UAE NationalJob ID: | Q-Express Documents Transport - G25As part of our commitment to complying with national labor laws and applicable legislations in the United Arab Emirates, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.Amazon's mission is to be...
-
Customer Service Specialist
1 day ago
Dubai, Dubai, United Arab Emirates blu Intelligent Health Solutions Full timeWe are looking for a highly motivated Customer Service Specialist to join our team at blu Intelligent Health Solutions.In this full-time on-site role, the Customer Service Specialist will be responsible for providing exceptional customer service, resolving issues, and exceeding customer expectations.Key qualifications include:Strong communication and...
-
Customer Service Specialist
1 week ago
Dubai, Dubai, United Arab Emirates Jex - Recruitment for scaling businesses Full timeRecruitment for scaling companies in MENA, helping grow your teamsCustomer Service SpecialistWe are working with an E-commerce company who are expanding their team in Dubai and seeking a Customer Service Specialist to help enhance the customer experience.Job ResponsibilitiesCommunicate professionally with both suppliers and customers.Manage and resolve...
-
Customer Service Specialist
4 days ago
Dubai, Dubai, United Arab Emirates Jex - Recruitment for scaling businesses Full timeRecruitment for scaling companies in MENA, helping grow your teams Customer Service Specialist We are working with an E-commerce company who are expanding their team in Dubai and seeking a Customer Service Specialist to help enhance the customer experience. Job Responsibilities Communicate professionally with both suppliers and customers. Manage and...
-
Customer Service Specialist
2 weeks ago
Dubai, Dubai, United Arab Emirates NAFFCO FZCO Full timeJob DescriptionNAFFCO FZCO is seeking a highly skilled and experienced Customer Service Specialist to join our team.The successful candidate will be responsible for providing exceptional customer service, responding promptly to inquiries, and resolving any issues or complaints in a professional and courteous manner.This role requires strong communication and...
-
Customer Service Specialist
7 days ago
Dubai, Dubai, United Arab Emirates Maids Full timeWe're Hiring: Customer Service Specialists! As a Customer Service Specialist, you will work closely with clients to understand their needs and provide tailored solutions. Your exceptional communication skills and ability to build strong relationships will make you an asset to our team.About the RoleYou'll meet and greet clients attending our booth, providing...
-
Customer Service
4 weeks ago
Dubai, Dubai, United Arab Emirates Emirates Biotech Full timeThe Customer Service & Logistics Specialist will be responsible to ensure customer orders are fulfilled. The specialist will drive and execute the entire process from order entry, product delivery and invoicing, as well as the monitoring of the warehouse inventory levels.The Specialist will support the setup of appropriate processes and procedures to support...
-
Customer Service Specialist
4 days ago
Dubai, Dubai, United Arab Emirates Acoup Institute Inc. Full timeAcoup Institute Inc. is seeking a proactive and dynamic Customer Service Specialist to manage client interactions, resolve issues, and ensure smooth service delivery.The ideal candidate will have a problem-solving mindset, work well under pressure, and collaborate effectively with internal teams to provide comprehensive support.Key Responsibilities:Manage...
-
Customer Service Specialist
3 days ago
Dubai, Dubai, United Arab Emirates Boston Scientific Gruppe Full timeAbout the Role:Boston Scientific Gruppe is seeking a highly skilled Customer Service Specialist to join their team. As a key member of our international team, you will be responsible for managing order handling, product allocation, and shipments creation for global distributors.Key Responsibilities:Process orders and organize shipments including requesting...
-
Customer Service Specialist
4 days ago
Dubai, Dubai, United Arab Emirates BlueSnap, Inc Full timeAt BlueSnap, Inc., we are committed to delivering exceptional customer service and support. As a Customer Service Specialist, you will play a critical role in ensuring our clients receive the highest level of service.Your primary responsibility will be to address customer inquiries, resolve issues promptly, and provide accurate information regarding our...
-
Customer Service Specialist
6 minutes ago
Dubai, Dubai, United Arab Emirates adidas Full timeJob OverviewWe are looking for a talented Customer Service Specialist to provide exceptional customer service and contribute to the success of our store. In this role, you will be responsible for effectively serving and selling to customers, passionately inspiring consumer loyalty, and diligently executing store operations.Main Responsibilities:Process...
-
Customer Service Specialist
2 weeks ago
Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Part timeJob DescriptionWe are seeking a highly motivated and experienced Customer Service Specialist to join our team. The ideal candidate will have a proven track record of delivering exceptional customer service in a fast-paced environment.Deliver best-in-class services to Commercial Banking customers.Follow up on customer transactions in a timely and efficient...
-
Customer Service Specialist
1 week ago
Dubai, Dubai, United Arab Emirates Alliance International Consulting Firm Full timeAlliance International Consulting Firm is seeking a detail-oriented and customer-focused Customer Service Specialist to join our team.About the RoleThe ideal candidate will have excellent communication skills, be able to work well under pressure, and provide exceptional customer service.Key Responsibilities:Interact with customers in a friendly and welcoming...
-
Customer Service Specialist
7 hours ago
Dubai, Dubai, United Arab Emirates Approach People Recruitment Full timeOur client, a leading ecommerce company in the automotive parts industry, sells over 5 million parts annually across Europe and works with 30,000+ partners. They are currently seeking several Customer Service Specialists to join their team in Dubai (Jumeirah Lake Towers).Your Key Responsibilities:Communicate professionally and effectively with suppliers and...
-
Customer Service Specialist
1 day ago
Dubai, Dubai, United Arab Emirates Iiqaf Full timeThe IIQAF Group of Companies is a global leader in providing services across various industries, including hospitality, information technology, tourism, insurance, and healthcare.Job OverviewWe are seeking an experienced Customer Service Specialist to join our dynamic team. In this role, you will be responsible for delivering exceptional customer service...
-
Customer Service Specialist
3 weeks ago
Dubai, Dubai, United Arab Emirates EXEED UAE Full timeDirect message the job poster from EXEED UAETalent Acquisition Specialist at Al Ghurair Motors | Ex- Cars24At Al Ghurair, we remain dedicated to driving innovation and shaping the future. As we continue to look for the best and brightest talent to scale our growth, we are excited to announce an amazing opportunity for a Customer Service Specialist at our...
-
Customer Service Specialist
1 day ago
Dubai, Dubai, United Arab Emirates Mayas Brand Studio Full timeAbout UsAt Mayas Brand Studio, we are committed to delivering exceptional customer experiences. We are seeking a highly motivated and organized Customer Service Specialist to join our team.Key ResponsibilitiesManage customer orders, resolving any issues that may arise.Update product information on our website to ensure accuracy.Respond to customer inquiries...