Technical Support Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates ZipRecruiter Full time

Job Overview

ZipRecruiter is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities

  • Provide technical support and assistance to clients via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to optical networks and associated hardware.
  • Conduct testing and produce comprehensive test documentation and reports.
  • Manage fault tickets from beginning to end.
  • Administer and run turnkey projects.
  • Collaborate with cross-functional teams to resolve technical issues.

Requirements

  • Bachelor's degree in a related field, such as telecommunications or computer science.
  • 2+ years of experience in a technical support role.
  • Strong knowledge of optical networks and associated hardware.
  • Excellent problem-solving and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

  • Competitive salary range of £33,000 to £44,000 per year.
  • Auto-enrolment to a pension scheme after a successful 6-month probation period.
  • 20 days of annual leave plus 8 days of bank holiday.
  • 1-day extra birthday leave.


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