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Style Consultant | Retail Experience Manager

2 months ago

Dubai, Dubai, United Arab Emirates Chalhoub Group Full time
About the Role

As a Fashion Consultant at Chalhoub Group, you will be responsible for driving sales growth while delivering exceptional customer experiences. You will work closely with our team to implement customer relationship management (CRM) and customer experience (CX) initiatives, ensuring seamless interactions across all touchpoints.

Key Responsibilities
  • Customer Insights: Collect and analyze customer behavior data, identifying top sellers and slow movers to inform business reviews and optimize product offerings.
  • Client Relationships: Foster strong relationships with clients through an omnichannel approach, providing personalized experiences and driving loyalty.
  • Product Feedback: Offer pre-buying feedback on products to ensure alignment with customer needs and preferences.
  • Culture and Experience: Drive employee net promoter score (eNPS) through people experience initiatives and culture programs.
  • Visual Merchandising: Ensure adherence to visual merchandising guidelines and standard operating procedures (SOPs) to maintain a cohesive brand image.
  • Customer Data: Capture and maintain accurate customer data in accordance with marketing team requirements.
  • Loyalty Program: Promote the loyalty program (MUSE) and stay up-to-date with app offerings to drive customer engagement.
  • In-Store Events: Support in-store marketing events and activations to create immersive experiences.
  • Brand Awareness: Stay informed about brand social media activities and campaigns to ensure alignment with company initiatives.
  • Sell-Throughs: Drive sell-throughs within the store to meet sales targets.
  • CX Initiatives: Support customer experience initiatives in-store to ensure seamless interactions.
Requirements
  • Engaging Personality: Possess an engaging and positive personality to interact with customers and colleagues.
  • Strong Communication: Demonstrate strong communication skills to effectively collaborate with the team.
  • Fashion Retail Experience: Bring prior experience in fashion retail to drive sales growth and customer satisfaction.
  • Language Proficiency: Fluency in English is required to communicate effectively with customers and colleagues.