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High-End Hospitality Professional

2 weeks ago

Dubai, Dubai, United Arab Emirates Luxembourg Real Estate Full time

Luxury hospitality demands more than just service – it requires a deep understanding of guests' needs and desires. As a High-End Hospitality Professional at ACWA Power, you will be responsible for delivering an unparalleled experience that exceeds our clients' expectations.

Responsibilities :

  • Greet VIP guests with a smile and a personal touch.
  • Customize check-in and check-out experiences to make each guest feel valued.
  • Serve as the main point of contact for guests, handling all their queries and concerns.
  • Respond promptly to special requests, preferences, and complaints.
  • Plan surprise events or celebrations to mark special occasions.

Guest Relationship Building :

  • Nurture long-term relationships with guests to foster loyalty.
  • Analyze guest behavior to anticipate their needs and provide tailored services.
  • Engage with repeat guests and VIPs to ensure their expectations are consistently met.

Conflict Resolution :

  • Resolve guest complaints efficiently and empathetically, turning negatives into positives.
  • Escalate unresolved issues to management for swift resolution.
  • Monitor guest feedback to identify areas for improvement.