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High-End Hospitality Manager

1 week ago

Dubai, Dubai, United Arab Emirates One & Only Resorts Full time

One&Only Resorts is a luxury hospitality brand that exists to create joy for our guests through anticipation, creativity, precision, empathy, and warmth.

We tailor every aspect of our guests' stay to bring their dreams and desires to life, with an atmosphere that is chic but wonderfully unstuffy, and a team who are meticulous but warm.

We are currently seeking a highly experienced Front of House Manager to join our team at One&Only Royal Mirage Resort in Dubai.

Responsibilities
  • Service Excellence: Ensure that all guests receive exceptional service, responding promptly to their needs and exceeding their expectations.
  • Team Performance: Assist with recruitment and provide training to employees, helping them to develop their skills and knowledge.
  • Financial Integrity: Monitor cash handling procedures to ensure accuracy and integrity.
  • Issue Resolution: Handle complaints in a professional manner, resolving issues quickly and efficiently.
  • Operations Oversight: Oversee the daily operations of the front desk, including scheduling, staffing levels, and performance.
Requirements
  • Experience: A minimum of two years' experience as a Front Desk Manager in a luxury 5-star hotel.
  • Skills: Proficiency in hospitality revenue management, guest services, and team development.
  • Leadership: Strong leadership skills and interpersonal communication skills.
  • Language: Fluency in verbal and written English.
  • Computer Skills: Excellent computer and typing skills, with proficiency in Microsoft Office and Opera.

We offer a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.