Russian Language Specialist
5 days ago
About the Role:
We are seeking a Customer Service Representative to join our team at Palazzo Versace Dubai.
The successful candidate will provide exceptional customer service to our guests, responding to their queries and resolving any issues in a professional and efficient manner.
This role requires strong communication skills, both verbal and written, and the ability to work well under pressure.
The Customer Service Representative will also be responsible for maintaining accurate records, processing payments, and handling guest complaints in a fair and impartial manner.
Key Responsibilities:
Provide exceptional customer service to guests
Respond to guest queries and resolve issues in a professional and efficient manner
Maintain accurate records and process payments
Handle guest complaints in a fair and impartial manner
Work well under pressure and meet deadlines
Requirements:
Degree in hotel management or related field
2 years front desk experience in a 5 star Hotel
Knowledge of basic Microsoft Office applications
Knowledge of Opera (Front Office Applications)
Fluency in written and spoken Russian & English
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