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Healthcare IT Support Engineer

1 week ago

Dubai, Dubai, United Arab Emirates 3mcompany Full time

At Solventum, we are seeking a highly skilled Healthcare IT Support Engineer to join our team. As a key member of our global support organization, you will play a critical role in delivering exceptional customer experiences and ensuring the highest level of service quality.

The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to communicate complex technical information in a clear and concise manner. You will be responsible for providing first-level support to customers via phone, email, or remote tools, troubleshooting workstation applications, and escalating issues to second-level support teams as needed.

To succeed in this role, you must have a strong understanding of healthcare IT systems and regulations, including HIPAA compliance. You will also be required to maintain accurate records of all interactions with customers, generate reports, and contribute to process improvements.

We offer a dynamic work environment with opportunities for growth and development. If you are a motivated individual with a passion for IT and a commitment to excellence, we encourage you to apply for this exciting opportunity.