Healthcare Diagnostic Expert

1 week ago


Dubai, Dubai, United Arab Emirates Siemens Healthcare L.L.C. Full time

About the Role:

We are seeking a skilled Healthcare Diagnostic Expert to join our team at Siemens Healthcare L.L.C.

The ideal candidate will have experience in supporting customers with using software applications and solutions, as well as performing complex and simple validation studies.

This role involves configuring software applications to meet customer needs, communicating with the Customer Care Center, and escalating incidents according to defined parameters.

The successful candidate will ensure the proper use of tools & test equipment, comply with national and local regulations and safety standards, and maintain high customer satisfaction.

Key Responsibilities:

  • Supports customers in using (software) applications and solutions to the optimum extent.
  • Perform / support all assays complex and simple validation studies.
  • Perform / support any required assays nonperformance troubleshooting.
  • Provides comprehensive training for using applications and solutions focused on specific customer demand.
  • Configures software applications to meet customer needs.
  • Communicating and accepting all operative requests from the Customer Care Center or designated dispatch team.
  • Escalate incidents according to the defined parameters.
  • Ensure the proper use of tools & test equipment.
  • Comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
  • Maintain the highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services.
  • All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.
  • Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

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