Vice President of Customer Experience
3 weeks ago
About the Role
We are seeking an experienced and energetic individual to join our team as a Vice President of Customer Experience. This role will be instrumental in driving the success of our customers and will be a key player in the growth and development of our business.
Responsibilities
- Develop and implement a customer success strategy that maximizes customer retention and drives customer loyalty.
- Work closely with the sales team to identify and pursue new business opportunities.
- Establish and maintain strong relationships with key decision-makers in the higher education industry.
- Monitor and report on customer satisfaction and feedback, and use this information to improve our products and services.
- Collaborate with cross-functional teams to ensure that we are delivering the best possible customer experience.
- Act as a customer advocate, ensuring that customer needs and concerns are addressed promptly and effectively.
- Lead and mentor a team of customer success professionals, fostering a culture of continuous improvement and high performance.
Requirements
- A minimum of 5 years' experience in a customer success role within the technology industry.
- Strong knowledge of the higher education industry, including the challenges and opportunities it presents.
- Proven track record in education sales and new business growth.
- Experience with SaaS products and services.
- Exceptional interpersonal and communication skills, with the ability to build strong relationships with customers and internal teams.
- Strong leadership skills, with the ability to inspire and motivate a team.
- Excellent problem-solving skills, with the ability to think strategically and make sound decisions.
- A customer-focused mindset, with a passion for delivering exceptional customer service.
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