Vice President of Customer Experience

3 weeks ago


Dubai, Dubai, United Arab Emirates Jobot Full time

About the Role

We are seeking an experienced and energetic individual to join our team as a Vice President of Customer Experience. This role will be instrumental in driving the success of our customers and will be a key player in the growth and development of our business.

Responsibilities

  • Develop and implement a customer success strategy that maximizes customer retention and drives customer loyalty.
  • Work closely with the sales team to identify and pursue new business opportunities.
  • Establish and maintain strong relationships with key decision-makers in the higher education industry.
  • Monitor and report on customer satisfaction and feedback, and use this information to improve our products and services.
  • Collaborate with cross-functional teams to ensure that we are delivering the best possible customer experience.
  • Act as a customer advocate, ensuring that customer needs and concerns are addressed promptly and effectively.
  • Lead and mentor a team of customer success professionals, fostering a culture of continuous improvement and high performance.

Requirements

  • A minimum of 5 years' experience in a customer success role within the technology industry.
  • Strong knowledge of the higher education industry, including the challenges and opportunities it presents.
  • Proven track record in education sales and new business growth.
  • Experience with SaaS products and services.
  • Exceptional interpersonal and communication skills, with the ability to build strong relationships with customers and internal teams.
  • Strong leadership skills, with the ability to inspire and motivate a team.
  • Excellent problem-solving skills, with the ability to think strategically and make sound decisions.
  • A customer-focused mindset, with a passion for delivering exceptional customer service.


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