Customer Service Representative

20 hours ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Millennium Hotels and Resorts MEA Full time

We are seeking a Customer Service Representative - Reservations to join our team at Millennium Hotels and Resorts MEA. As a key member of our front-line staff, you will be responsible for delivering exceptional customer experiences through our hotel's reservations process.

Responsibilities:
  • Interact with guests to understand their needs and preferences, ensuring tailored solutions are provided.
  • Process room reservations efficiently, utilizing effective communication skills to resolve any queries or issues that may arise.
  • Manage and maintain accurate records of guest reservations, payment details, and other relevant information to prevent errors and discrepancies.
  • Collaborate with colleagues to ensure seamless execution of reservations and ensure consistent delivery of excellent customer service.
  • Stay updated on hotel policies, amenities, and services to offer expert advice and suggestions to our guests.
  • Promote hotel services, packages, and promotions to increase revenue and drive business growth.
  • Address guest complaints and feedback in a professional manner, using them as opportunities to improve our services and exceed expectations.
  • Continuously develop your knowledge and skills to maintain a competitive edge in the hospitality industry.


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