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Retail Store Supervisor

2 months ago

Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time
Key Responsibilities
  • You will foster talent development within the team through on-the-job coaching and stretch assignments in coordination with the People Partner.
  • Drive employee Net Promoter Score (eNPS) through people experience initiatives and company culture.
  • Oversee the store's day-to-day operations related to visual merchandising, retail store standard operating procedures (SOPs) adherence, and sales team scheduling.
  • Provide support to store staff during in-store events.
  • Act as the primary point of contact with the back-office team.
  • Ensure click and collect services are conducted within service level agreements (SLAs).
  • Ensure customer data is properly captured by the team in adherence to marketing team requirements.
  • Promote the loyalty program (MUSE) and ensure team knowledge about app offerings.
  • Increase the revenue target of the store.
  • Drive sell-throughs within the store.
  • Support in-store customer experience (CX) initiatives.
  • Provide input on what's working well and what's not working well within the store.
Requirements for Success
  • Proven experience managing a small team in a retail environment.
  • Proficiency in Arabic language.