Endoscopy Operations Coordinator
2 weeks ago
**Job Summary**
We are seeking a highly organized and detail-oriented Endoscopy Coordinator to join our team at American Hospital Dubai. The successful candidate will be responsible for ensuring the smooth operation of endoscopy procedures, working closely with internal and external customers to achieve this goal.
Key Responsibilities:
- Customer Service: Work with internal and external customers to efficiently and accurately enter patients into the hospital system, ensuring a positive experience for all.
- Schedule Management: Monitor physician schedules and book patients accordingly, prioritizing slots for each physician to maximize efficiency.
- Procedure Coordination: Arrange physician schedules according to booked OPD and endoscopy appointments, ensuring all necessary preparations are made.
- Patient Registration: Pre-register and register patients promptly, professionally, and efficiently, in accordance with departmental policies and procedures.
- Insurance and Authorization: Create pre-admit financials on the spot to start the insurance process, follow up on approval statuses, and ensure all necessary paperwork is completed and distributed correctly.
- Communication: Communicate effectively with patients, families, and healthcare professionals, avoiding medical jargon and ensuring all necessary information is conveyed.
- Financial Guidance: Educate patients about possible financial responsibilities and guide them through the steps they need to take to prepare for endoscopy procedures.
- Mediation and Coordination: Act as a mediator and coordinator between nurses, physicians, and endoscopy departments, ensuring seamless communication and collaboration.
- Documentation: Explain forms and secure all patient signatures for required documents, ensuring all paperwork is sent to the appropriate departments.
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong organizational and time management skills
- Attention to detail and ability to maintain accuracy
- Ability to work effectively with internal and external customers
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