Customer Service Representative
4 weeks ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Al Shifa Al Khaleeji Medical Center. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our medical staff.
Key Responsibilities- Greeting and Attending to Patients: Greet and attend to patients in person and over the phone, providing a warm and welcoming experience.
- Professional Communication: Professionally assist doctors, staff, visitors, and patients, ensuring clear and effective communication at all times.
- Health Insurance Knowledge: Possess knowledge in health insurance and be able to assist patients with insurance-related inquiries.
- Phone Calls and Scheduling: Answer all phone calls in a professional and courteous manner, schedule appointments between doctors and patients, and maintain accurate records.
- Confidentiality and Discretion: Maintain confidentiality of all doctor, staff, and patient information, and liaise between medical departments with discretion and professionalism.
- Adherence to Policies: Adhere to policy and procedures during all activities, assist with admissions/treatment as per agreed protocols, and ensure that stock levels are adequate and orders are made timely.
- Medical Results and Documentation: Communicate medical results to patients under clinical supervision and complete accurate documentation of patient visits.
- High School Diploma or Equivalent: A high school diploma or equivalent is required.
- Customer Service Experience: Previous customer service experience, preferably in a healthcare setting.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and medical professionals.
- Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
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