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Claims Management Specialist

3 months ago

Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

Key Responsibilities

  • Evaluate and manage warranty claims for our certification initiatives.
  • Establish and uphold the warranty guidelines for our certification initiatives.
  • Collaborate with the certification department to ensure warranty claims are processed effectively and promptly.
  • Engage with clients to address warranty inquiries and resolve issues.
  • Maintain precise documentation of warranty claims and their resolutions.
  • Work alongside the finance department to monitor warranty-related expenses and budget oversight.
  • Perform regular assessments of the warranty process and propose enhancements.
  • Keep informed about industry standards and best practices concerning warranty management.

Required Qualifications

  • Bachelor's degree in Business Administration, Finance, or a related discipline.
  • 1-2 years of experience in warranty oversight or a comparable position.
  • Comprehensive knowledge of warranty policies and procedures.
  • Exceptional communication and customer service abilities.
  • Strong attention to detail and capacity to manage sensitive information with discretion.
  • Proficiency in Microsoft Office applications.
  • Experience in the finance and accounting sector is advantageous.