Customer Service Team Lead

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time
{"h3": "Job Summary"}

As a seasoned professional in customer service, you will be responsible for leading a team of customer service representatives in providing exceptional support to our valued customers. Your expertise in quality management and coaching will be instrumental in driving team performance and ensuring that our customers receive the highest level of service.

{"h3": "Key Responsibilities"}
  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and quality targets.
  • Develop and implement coaching plans to enhance team performance and productivity.
  • Monitor and analyze customer feedback to identify areas for improvement and implement corrective actions.
  • Collaborate with other departments to ensure seamless customer experience across all touchpoints.
  • Stay up-to-date with industry trends and best practices in customer service to continuously improve team performance.
{"h3": "Requirements"}
  • 3+ years of experience in customer service or a related field.
  • Proven track record of leading high-performing teams and driving customer satisfaction.
  • Excellent communication and coaching skills.
  • Ability to analyze complex customer feedback and develop effective solutions.
  • Strong knowledge of quality management principles and practices.
{"h3": "What We Offer"}
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
{"h3": "About Us"}

First Gulf Bank PJSC is a leading bank in the Middle East, committed to delivering exceptional customer service and innovative financial solutions. We are proud to be a part of the community and strive to make a positive impact on the lives of our customers and employees.

{"h3": "How to Apply"}

If you are a motivated and results-driven professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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